Bob's Watches Reviews | Read Customer Reviews of bobswatches.com

Bob's Watches Reviews | Read Customer Reviews of bobswatches.com

Bob's Watches reviews

Showing 393 reviews with 5 stars · Clear filters

T Paul T.
Feb 27, 2025
If you have a watch to sell, ask for Bryan Habibi
I have bought and sold multiple times with Bob's Watches and always had a great experience. Recently I tried to sell a watch and wasn't hearing a response to my phone calls or emails. Finally I reached out to the general number and fortunately got in contact with Bryan Habibi. Bryan apologized for the original buyer and let me know he would take great care of me. Bryan exceeded my expectations and stayed in touch by phone, email and text every step of the way. Bryan took what started out as a bad experience and turned it around. If you have a watch to sell, ask for Bryan Habibi.
Response from Bob's WatchesApr 7, 2025
Hi there - thank you for taking the time to leave us some feedback! It is truly invaluable to us as we strive to offer our customers the best customer service in the pre-owned industry. We sincerely apologize for the initial lack of communication regarding your watch. We are thrilled to hear that Bryan was able to take excellent care of you and ensure the rest of your experience was a great one. We truly hope you continue to choose Bob's Watches for all your future luxury watch needs. We are available to assist you at 800-494-3708.
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John B.
Feb 25, 2025
I would buy again!
Good experience with Bob’s. My sales person, Paul, was very helpful and good to work with. They delivered my watches overnight as promised. It was good!
Response from Bob's WatchesApr 7, 2025
Hi John, Thanks for taking the time to leave us a review! We are thrilled to hear that your pre-owned watches arrived promptly the next day and that you had an excellent overall experience working with Paul and the rest of the Bob's Watches team. We hope you enjoy your new timepieces. Please let us know if there is anything else we can assist you with: 800-494-3708.
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Aaron S.
Feb 24, 2025
Process was surprisingly simple
Process was surprisingly simple. I was always concerned about spending this kind of money online for a Rolex. It was a breeze in the end...sent my bank wire at 10 AM EST and was confirmed 2 hours later. Got an email from Bob's at 4 PM that they had shipped it overnight via FedEx. I am 3000 miles away from their CA store and received it at 12:30 PM the next day. Salesmen on the phone were very helpful. I will do business with Bob's again for another Rolex.
Response from Bob's WatchesApr 7, 2025
Hi Aaron, congrats on the pre-owned Rolex! We're so happy you decided to trust our team and buy online. Your review is valuable to us and future customers who might also have trepidations about making such a large investment online. It is a testament to how far we will go to ensure every customer feels secure and confident when doing business with us, so thank you for that! We truly hope you enjoy wearing your new watch! Please let us know if you have any questions or if there is anything else we can assist you with: 800-494-3708
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Kendall K.
Feb 23, 2025
2nd purchase
2nd purchase. Watch was in great condition. Price is fair and service is great.
Response from Bob's WatchesFeb 24, 2025
Thank you for your continued business! It has been an honor to be your go-to pre-owned luxury watch exchange. We are thrilled you are happy with your new pre-owned watch. Please contact our team at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
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Darin D.
Feb 22, 2025
Easy and helpful when calling in to…
Easy and helpful when calling in to discuss watch on website. Had challenges with FedEx delivery due to weather. Called store and they helped get resolved.
Response from Bob's WatchesFeb 24, 2025
We're so glad you had a positive experience discussing the pre-owned watch with us. We also appreciate your patience with the delivery challenges caused by the weather. We're happy we could assist in resolving the issue! If you have any other questions or need help, please get in touch with us at 800-494-3708.
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Rob T.
Feb 22, 2025
Outstanding customer service
Outstanding customer service. The watch arrived perfectly and quickly. Couldn’t be more pleased. Thank you!!
Response from Bob's WatchesFeb 24, 2025
We appreciate you taking the time to leave us some positive feedback. We're thrilled you're pleased with your pre-owned watch and that it arrived quickly and in perfect condition. If you need any assistance, don’t hesitate to call us at 800-494-3708.
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Jr
Feb 20, 2025
Seamless buying experience
Seamless buying experience. Inventory is always superior. Exceptional service
Response from Bob's WatchesFeb 24, 2025
We're so glad to hear that you had a seamless buying experience and that you were impressed with our inventory and service. If you're ever looking for another timepiece, don't hesitate to contact us at 800-494-3708. We look forward to your continued business!
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BigToes
Feb 17, 2025
Loved everything…
Loved everything (this was my 3rd watch)…will certainly buy again…
Response from Bob's WatchesFeb 24, 2025
Thanks for your continued business and thoughtful feedback. We look forward to working with you the next time you're ready to add another pre-owned watch to your growing luxury watch collection: 800-494-3708
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