Bob's WatchesReviews of bobswatches.com

We had a disappointing experience during our recent visit. The salesperson who assisted us had minimal knowledge about the Rolex we purchased or other models we inquired about. In addition, they lacked professional training and didn't present themselves in a professional manner (wrinkled shirt, tennis shoes). Moreover, their lack of punctuality was quite noticeable. Furthermore, another customer with a scheduled appointment was left waiting for over 25 minutes before they eventually left. Witnessing this lack of consideration for other patrons' time was disappointing. We're currently in the market for another Rolex, and I'm willing to pay an increased price to buy from another source.

Bad. Very deceptive. You only have 3 days and the watch comes with a bunch of "do not remove stickers". So basically you have to ACCORDING to them you can not remove if you wish to return. Do not buy from them!!!!!!!!!!!!!. A- hol4s make me sign up for review!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The condition was not good. When I contacted to request the return, which has to happen in 3 days, no one responded.

Purchased a beautiful GMT Rootbeer and paid a fair gray market price. However, the trade-in amount on my Milgauss was subpar. I was provided a sight unseen estimate via email, which was low but since I had become so excited about the new purchase I agreed to send my Migauss in for an official offer as a trade for the Rootbeer. The next day, I received a phone call and was told that my watch needed a new crystal and conditioning and could only be done by Rolex...and she went on to say than the final offer was $1500 less than the estimated offer. Because I did not want to go thru the process of having my watch shipped back to me and the fact that I was so excited about the new GMT...I accepted the offer. In sum, I don't feel like there was a fair negotiation and there was a bit of bait-and-switch on the trade in. But I love the new GMT.

I was thinking about trading my Rolex datejust ref 16014 for a Omega Aqua Tierra. The Omega was listed at $3900. They were offering the same for my watch. They gave me a quote of $3700 plus $200 more since I was doing a trade. But then the whole deal started to fall apart like a house of cards. Wesley the guy that was helping me, said that there was a possibility that the watch might need to be serviced at a cost of $500. I called him back and told him that any service costs were his responsibility. I felt that the low ball offer of $3700 took into account the service costs if any, and to deduct $500 from the price that I would get for my watch was like asking me to pay to service the watch twice. Wesley was very rude when I brought it up. He would not listen to my comments and hung up on me after canceling the order. I tried to call him back but he kept hanging up on me. Don't sell your watch to this company, they give you low ball offers and try to screw you again with service costs that should be accounted for with the low price that they will pay you for your watch. I would not buy or sell a watch to this company.

I have a Rolex I want to sell. Reason, I found my days are numbered. I found Bob's Watches on the internet. Complied with there website and selling my watch. I disclosed everything I could think of about the watch. I lost the box and the paperwork. I get a quote and in fine print, "may be increased if diamonds, or decreased if no box and depending on condition. Photos show the diamond dial, and I already mentioned no box or paperwork. I also mentioned that the screws in the bracelet need to be replaced. I emailed back explaining this and said I wanted to speak to them. No return call just the same quote. Well have we already deducted for no box and paperwork? I mean that can be done prior to sending watch. Is this the best price already because I doubt they are giving a quote to then get the watch and are going to say, "hey, it has a diamond dial, we want to increase our offer." Before I ship watch to you I want you to know at minimum you will need to replace screws in the bracelet. Seems to me an adjustment in price could be made with that info and then a statement, "we will need to reduce our quote by xxx because of the worn screws we may need to reduce by more should we find more damage to bracelet." Whereas they would not call me I called them. I was told the guy I got email from was out to lunch. He will call you when he gets back. No return call but that evening another email, "we sent you a quote". I sent yet another email, " I would like to speak to you. I want us both to be transparent prior to sending watch. Two days later I get another email, "we sent you a quote for $4390. Let me know and give me your address I will send you a shipping label. I have made everything transparent on my end and they refuse to speak about their offer. "Ok if $4390 is firm lets do it". I gave them my address and never heard back. Something is fishy.

Literally 0 star! Don’t bother with these people! Don’t even have a courtesy to reply back to email inquiries!

Do not sell your watches to Bob's. First, they low ball you on the price after your mail it in saying it needed (Maintenace for a $1000 on a Breitling and a simple polish.) The woman states $3200 as an offer, prior to their adjusted repairs in person and then comes back with $2500 after they have your property. The woman promised an automatic payment, but then became a wire transfer a week later. I called back that day when I found out the watch was never paid and was delayed by the transfer. I emailed multiple times to have my watch returned to me, but they refused. However, Bob's Watches said it would be posted $5000. In short I asked to cancel the transfer immediately or add an additional $500 to the payment. They refused both. DO NOT. DO NOT. DO NOT USE THEM. THEY WILL NOT BE HONEST IN THEIR NEGOTIATIONS AT ALL.