Bob's WatchesReviews of bobswatches.com

I sold my Omega watch through Bob’s Watches, but I have not received any response from your team. The watch was delivered on April 14th (tracking number: 286923373700), and since then, I have not heard back. On April 25th, I was contacted and asked to provide additional information about the watch, which I promptly did. However, despite sending multiple follow-up emails requesting an update, I have received no further communication. This situation is extremely distressing for me, as I sent a valuable item and feel completely ignored. I am urgently requesting that Bob’s Watches respond and resolve this matter as soon as possible. I have been patient, but the continued lack of communication is unacceptable and deeply concerning. Please address this issue immediately.

I bought a watch with box and papers . Watch was delivered without papers and box was damaged. I returned the watch very next day as per their instructions. I did not get full refund, and refund was delayed about 3 weeks.

I never did bad review before But this is o horrible It's on me I was stupid I needed to listen to To my gut feeling that told me Just tell them to send the watch back . And go to another place All started whan I send Pictures got offer from max for $ 2500 On my omega I send the watch They got it In 5/6/2025 check it and Meghan call and said your watch is great condition but you didn't send the warranty card . I said no warranty for the watch anymore so but I did the other card PICTOGRAMS card So she said ok so the offer will be much much less Now the price be $2000 So basically she reduced $500 in one second I said no thank you If you not going to honor the Offer you can send me the watch back . She said ok . Next day (8/5/2025)I did put review And I was making sure they will send me the watch back . I got phone call from Wesley and I will say he did try to fix it he explained some things told me he can do $2300 I was thinking they already got the watch so whatever ok I ask what be the fastest way. He said by wire transfer i did check with the bank next day in 5/9/2025 morning I send all information to him by email And he said by Tuesday you should get $ in the bank . Another thing that he ask me is to change my review. I told him I am man of my words and I do it He said I am too And I did it at the same day .I did change my review ( another Big mistake ) Yesterday 5/13/2025 I call them again Because I still didn't got the $ . I send email to Wesley Whan got no response I call to company and Was talking with Eric. Said he will call me again today for update . In 12:30 today 5/14/2025 he email me back saying there is no update yet I will say all of them was nice .but that it . Bottom line they have my watch and I don't have any $ yet This is so horrible It's like never ending story It's one thing to lose $ And another thing To lose $ and try to get what they promised At this point I just want my watch back . Will never do anything with them and will never recommend. I had enough Update 5/15/25 Finally after endless phone calls and emails I got the $ Joe fix everything. And send the $ . For me it was bad experience with them.

I am confused how most of you have given this company 4+ stars. My experience with them has been terrible. The watch I am interested has box, paper and it is a 2024 Omega Snoopy 50th Anniversary model. My simple question was - are you able to inform me if the watch was originally purchased in US or Asia ( meaning grew market ) The answer given from - Andrea Miller who is the purchasing manager is “We buy and sell from the public”. I pinged again politely asking - Given the box and paper are available, are you able to share where this watch was originally purchased. No response !!

A very poor experience

My watch is discolored on the dial and I wrote them with no response. It’s non refundable as I am international and this was not disclosed in the pictures when I bought.

Greetings, I am leaving a single star because, at the very least, I received an authentic and modern Rolex Datejust. I picked the watch up in person at the Newport location, and Christian assisted in the buying experience. He was very pleasant, but handed me a watch that right out of the box was consistently losing up to 10 seconds a day. Days after my purchase, I spoke with Larry, the service manager, to address my watch since it was losing time. He wasn’t convinced it was losing time, and he told me I was likely watching the timekeeping too closely. I ended up taking the watch back in person since I knew it was losing time. This is not my first Rolex, and it is without question outside of specs. Within less than 10 mins of me giving the watch to Larry, he said he had regulated it and it should be keeping proper time. Within 72 hours of being “regulated” the watch lost around 18 seconds. I emailed both sales and the owner of the company, Paul Altieri. There was no response via email, and I took the watch back a second time to the Newport location. Larry said the watch was working fine. Unconvinced, I took it to a Rolex watchmaker simply to get it measured on his timegrapher. The timegrapher measured that it was losing between 8-10 seconds a day. This raises a few questions- is Larry’s timegrapher machine not calibrated properly, were my concerns regarding the watch minimized and brushed off, or is the watch a lemon? I am extremely disappointed with my experience purchasing from Bob’s, for I bought from them due to their supposed excellent customer service and reputation. After being brushed off twice, and with an independent timegrapher reading for my timepiece, I no longer feel comfortable dealing with this company. At the very least, I got an authentic timepiece, but it will likely need to be serviced by Rolex at my out of pocket cost so that it should be working as it should. Very disappointing to be treated like this with my valid concerns minimized by the customer service at the Newport location. Best, David Fernandez

Rob Phan is a crook they give offers under 50% of value then want over retail for their product hopefully the entire company isn't like Rob Phan. They are selling a watch not even same condition for 14,000 more than the offer and they think we should trust them with my time pieces. Absolute joke.