Bob's Watches Reviews | Read Customer Reviews of bobswatches.com

Bob's Watches Reviews | Read Customer Reviews of bobswatches.com

Bob's Watches reviews

Showing 14 reviews with 4 stars · Clear filters

John G.
Jan 19, 2024
Customer Support was GREAT even after…
Customer Support was GREAT even after normal working hours via text. They answered all my questions, this was my very first Rolex and was just over the top with my choice. If I had to nit pick on my preowned not worn Submariner would be the beige Rolex cardboard box had black finger prints on the top and the front flap underneath was ripped and it flopped over. CLEARLY not Bob's issue or cause and I'm still OVER the moon with my first Rolex and will cherish it for life. THANK YOU BOB'S!! I'll be a long term customer
Response from Bob's WatchesJan 23, 2024
Hi John, congratulations on your first Rolex watch. What an incredible milestone! We feel so honored to have been a part of it and look forward to helping you continue to build your luxury watch collection. We understand how important the accompanying box and papers are for any luxury watch and would also be disappointed by the signs of wear. However, we are delighted to hear that you enjoyed the rest of your experience with us and that we could answer every question you had before investing. Contact us at 800-494-3708 if you have any questions about your new pre-owned watch.
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Heathyr L.
Jan 6, 2024
Preowned and never worn Omega
I purchased an Omega on 12-31-23. My only issue with the transaction was that I had to email them twice regarding their request for a copy of my drivers license, which made me uneasy. The second email got a quick response, and the watch was delivered as described online the next day.
Response from Bob's WatchesJan 10, 2024
Hi Heathyr - Congratulations on the pre-owned Omega! I wanted to take the time to thank you for leaving us a review and for trusting Bob's Watches with such an important investment. We have worked tirelessly to create a safe and secure platform for collectors to buy, sell, and trade authentic pre-owned luxury watches with 100% peace of mind. I'm so sorry our lack of response to the first email made you feel uneasy. I can promise you that is not typical. We would love another opportunity to prove why we are the most trusted reseller on the secondary market. Please contact the customer support team at 800-494-3708 or message us on Trustpilot directly the next time you're ready to invest in another luxury watch.
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Steve W.
Nov 6, 2023
Bob’s buying experience?
The exact watch arrived just as advertised. Its condition was perfect. The speed of delivery was excellent. My only criticism is the lack of separate options for paying. it would seem to me that one should be able to use a debit card or e-checks.. Every other business does this, including other watch companies. The bank-wire process is a pain! Of course if you don’t use bank wire, it was several hundred more.
Response from Bob's WatchesNov 6, 2023
Hi Steve, Thank you for taking the time to leave us a review and for sharing your valuable feedback. I'm thrilled you're happy with your pre-owned watch and that it arrived promptly. To clarify, we do offer debit cards as a payment option. However, payment is processed as a credit card. We sincerely appreciate your feedback. It has been forwarded to our management team for further review so that we can continue to improve our customer's overall buying experience. We hope you continue to trust Bob's Watches with all your pre-owned luxury watch needs. Please get in touch with the customer service team at 800-494-3708 if there is anything else we can assist you with.
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Steve K.
Jul 9, 2023
Bobs Watches easy to deal with.
Bobs Watches has a great selection, easy to deal with and easy to make a purchase. I really like the fact that they ship your watch next delivery. That is a nice service considering the money you are spending with them.
Response from Bob's WatchesJul 10, 2023
Hi Steve - I appreciate the kind words. We work tirelessly to make the entire pre-owned Rolex buying process as efficient and seamless as possible. It means so much that you appreciate our efforts and trust us to offer you the best prices on genuine used luxury watches in the market. We look forward to hearing from you the next time you're shopping for a luxury watch: 800-494-3708
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Savy P.
Apr 24, 2023
Customer service and Price 4 stars
Customer service and Price 4 stars. Shipping is the best 5 stars. Pictures on websites 3 stars.
Response from Bob's WatchesApr 25, 2023
Hi Savy - Thank you for taking the time to leave us a review. Your feedback is very important to us. We always strive to offer the best prices, inventory, and customer service on the used Rolex market. I'm sorry to hear that we did not exceed your expectations for each. However, I hope that we have earned your continued business with our honesty and speedy shipping. Please reach out to the Bob's Watches team if you have any further inquiries: 800-494-3708
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Les B.
Mar 17, 2023
Great Service from Imran at Bob's
I worked with Imran who offered his direct line so that I could contact him directly with any concerns. We communicated well and after a couple of phone calls I had my Rolex 114200 Oyster Perpetual in stainless steel with a brilliant blue dial on my wrist by 1PM the next day. Imran did a great job to ensure my confidence in the transaction. I am satisfied with this watch and the OP in general. I will likely hold onto this one and trade up through Bob's in a year or two.
Response from Bob's WatchesMar 17, 2023
Hi Les - Thank you for choosing Bob's Watches. We are beyond thrilled to hear that Imran was able to help you find the perfect watch for your wrist and have it shipped to you promptly. The blue dial Rolex 114200 OP is an absolute classic! We look forward to hearing from you in a couple years when you're ready to trade it for something new. In the meantime, enjoy your new Rolex!
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