Bob's WatchesReviews of bobswatches.com

Response from Bob's WatchesMay 18, 2026

Hi Chase, we appreciate you considering us for your platinum Rolex. We understand your frustration. It sounds like your first offer was an initial quote based on information you submitted online. Once the watch arrives here at Bob's and we have the chance to examine it in person, quotes can change, although not always. It depends on any servicing or other work that needs to be done to bring the watch into tip-top, ready-to-wear condition for the next lucky owner. We never profit from any of those costs, and we never lower offers on purpose after the fact as part of a larger strategy. Our goal is to provide the highest possible offers for our customers while maintaining the quality inventory our company is known for. Thank you for the opportunity to share why offers can change from time to time. We welcome the opportunity to work with you again the next time you need to buy or sell another watch: 800-494-3708.

Response from Bob's WatchesApr 27, 2026

Thanks for giving us a shot over the years. We appreciate the feedback and understand where you are coming from. Our offers are based on a full inspection and real-time market data, and they can vary quite a bit depending on condition, accessories, and timing, so it’s not unusual to see differences between buyers. We’ll always try our best to help customers secure the best price for their watch. We’re sorry to hear we weren’t able to deliver on that for you. That said, we hope to work with you again. 800-494-3708

Response from Bob's WatchesApr 14, 2026

We appreciate you taking the time to share your experience, and we want to clarify a few points about how our process works. All trade-in and purchase offers are based on current wholesale market conditions, not retail asking prices. Listings on platforms like Chrono24 or dealer sites often reflect optimistic retail pricing, while our offers are grounded in what similar watches are actively trading for between dealers, along with condition, service needs, and market demand at the time of evaluation. We also want to be clear that we don’t commit to deals until all details are fully reviewed and aligned on both sides. If there was any confusion during that process, that’s certainly not the experience we were going for. Our goal is always to present fair, transparent offers based on real market data, without pressure or obligation. We're happy to speak to you directly about your offer if you wish at 800-494-3708.

Response from Bob's WatchesMar 25, 2026

We appreciate the opportunity to evaluate your watch and understand your frustration with the updated offer. To clarify, all watches that come through us undergo a full inspection process. If anything is needed to bring the watch up to our resale standards after we inspect the watch in person, whether that’s servicing, polishing, or replacing a worn strap, those costs are factored into the final offer. This is standard practice across the secondary market and helps ensure the next buyer receives the watch in proper, ready-to-wear condition. We’re happy to take a second look at the evaluation to make sure everything was assessed accurately. If you prefer not to move forward, your watch will, of course, be returned to you, no questions asked. If you'd like an update on its status, just give us a call at 800-494-3708.

Response from Bob's WatchesMar 16, 2026

We’re sorry to hear that your experience left you feeling this way. Clear communication is extremely important in any transaction, and we sincerely apologize if there was a misunderstanding during the process. Regarding the emails, we also apologize if the unsubscribe request did not process correctly. That can occasionally happen due to system delays or email filtering, but we’re happy to remove you from our mailing list right away. If you’re open to it, please contact our support team directly, and we’ll take care of that immediately. We appreciate you taking the time to share your feedback, and we’ll pass it along internally as we continue working to improve our customer experience.

Response from Bob's WatchesSep 15, 2025

Thank you for taking the time to share your feedback with us. We’re sorry to hear you are disappointed with your experience. At Bob’s Watches, we always strive to offer fair and competitive prices based on current market data, condition, and demand. While online platforms may show higher asking prices, what a watch lists for isn’t always what it actually sells for. In addition, the amount we can offer must also account for important factors such as servicing, authentication, insurance, and market margins that allow us to operate securely and sustainably. We understand how important it is to feel confident in the value of your watch, and we’re sorry we weren’t the right fit for you this time. We appreciate your feedback and welcome the opportunity to address any questions you may have. You can reach us directly at 800-494-3708.

Response from Bob's WatchesAug 20, 2025

Hi Bob - thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and appreciate the chance to provide clarity. You did receive a full refund, less $175. The $75 certification fee is non-refundable, as noted at the time of purchase, and the additional $100 was tied to a first-time buyer’s discount. That amount was initially sent to you by check before the return. After the BBB complaint, the check was cancelled, and the refund was instead issued via wire for accuracy and security. We apologize for the frustration you experienced with the timing and communication around your refund. That’s not the level of service we aim to provide. We will be reviewing our processes internally to ensure quicker, clearer communication going forward. Your trust is very important to us, and we regret that this situation left you feeling otherwise. Please feel free to contact us at 800-494-3708 if you would like to discuss the status of your refund further.