RapunzelReviews of bobleisure-canada.com

I made a mistake with my order and tried to contact Bobleisure to cancel via the mailing system on their website with no success. 48hrs after two attempts to contact them, my order was shipped anyway. However, after a review on Trustpilot, the CEO of Bobleisure contacted me and was quick to resolve the issues I raised and offered to return the product. All is now resolved. Overall, if it wasn't for the issues getting in contact, the shipping was very prompt and the product as described. Lastly, it is important to note that this is not a canadian company. Orders ship out of Germany and you will pay customs fees.

I ordered an eeWings crank, got the wrong item, sent it back. After a month of working to find the right item, they canceled my order. Repeated attempts to follow up were ignored. I was angry and frustrated and finally decided to wash my hands of it. My parting shot was to write a 1-star review here. Well, after doing so, the very next day I received an email from the CEO of the company, with an apology, a thorough explanation of what happened on their end, as well as a refund. I was blown away. That the company is patrolling online reviews is one thing, but taking swift action to remedy situations--from the CEO no less--is another. Thus I've revised this review to give the full accounting of events. The snafu that caused the delay in resolution was not ideal, but I now know it was not intentional and feel this is a company that is trustworthy and is seeking to do right by its customers.

I bought a backpack for Christmas, it was shipped very quickly and arrived on time although I ordered quite late. The VISA payment was not working, I sent an email to support and I received an answer the next morning, which seems pretty good to me (in the meantime I had paid via Paypal, which works well). I give a 4 star "only" because it was not clear to me that the bag had been sent: I did not receive any confirmation email and on the website the wording is not clear. The link to the carrier's website didn't work, so I wasn't entirely sure what was going on, which is a little stressful the first time you order. The other thing is that even though I used the Canadian website, the backpack was sent from Germany and I had to pay duties (which is not a problem, I did not pay taxes at first, but it's not clear on the website either). That being said, packaging was good, item arrived quickly, support was responsive (& I loved the "Frau" beside my first name :) ) => I would definitely recommend Bobleisure to anyone who asks.

Ordered a backpack from this site after reading reviews here and in the US site. The delivery took about a month when the site said 2-3 business days. I got worried at times and emailed the customer support which they usually responded to within 1-day. I was charged duty fees but got it refunded by the company with ease. Will order from here again but only if I don't have plans to use the items until a month or two.