The absolute worst process ever. Started the order beginning of December for Christmas presents. Over a $1,000 worth of products ordered.... 2 months later, crap proofs. Proof after proof was terrible. Not even close. The Chinese "artists" finally stated they strive for 60% accuracy. Well, when you are less than 10% accurate you have problems. No sense of urgency. We sent numerous pics over and over with detailed suggested corrections needed stating much of the same issues over and over with little or no corrections. Buyer beware. Set your expectations really low, like be happy when you get a complete stranger because you'll likely be paying for figures of a complete stranger.
TB
TB
Customer service is far from customer…
Customer service is far from customer friendly, fair or reasonable. The proof process was a fail, product artistry out of proportion and worse attempt with likeness. When I attempted to cancel the order while in proof process, they refunded only 50% without notice or explanation of stealing 50% of my payment. All they had into the project was a couple proofs, certainly not justifying stealing 50% of my payment.
RR
Rebecca R.
I received the product after appx 4…
This review is for Amazing bobble heads- NOT bobble heads. Sorry. Ty to company
for correcting my error quickly.
Response from Bobbleheads.comJul 10, 2024
This customer is unfortunately confusing us with another company. We have no record of this transaction or this customer and we did not receive an order from her. We are the original Bobbleheads.com, but there are other companies with similar names, and unfortunately, this customer purchased from another company and has confused them with us.
RJ
Rajan J.
Fraudulent - Sent item to wrong address and after 3…
Sent item to wrong address and after 3 months of customer services complaints they offer 30 percent refund. This company is a big scam. No call number is reachable. I had to go through Facebook Messenger to track them. The whole operation is based out of China. No fair practice at all. I strongly advise against the company.
Response from Bobbleheads.comJun 17, 2024
We do not have any record of an order for anyone with this name. We believe that it is probably a case of mistaken identity, because there are several other Chinese bobblehead companies that have names which are confusingly similar to ours - however, we are the original Bobbleheads.com, and we are based in Atlanta, Georgia with a full service customer service team here. If we can receive an order number, we would be happy to help figure out who the actual provider is. Thank you!
AC
Amanda C.
The bobbleheads do NOT look like either…
The bobbleheads do NOT look like either of me or my husband at all and I asked for refund $244 and they denied it because I confirmed just a head preview. At the end of they when I received it , it looked nothing like the pictures or like anything I saw on their website
Response from Bobbleheads.comMar 18, 2024
We do not have any record of an order for anyone with this name. We believe that it is probably a case of mistaken identity, because there are several other bobblehead companies that have names which are confusingly similar to ours - however, we are the original Bobbleheads.com. If we can receive an order number, we would be happy to help figure out who the actual provider is. Thank you!
GF
Gary F.
Bobbleheads.com AKA Royalbobleheads.com
Dealing with Bobbleheads.com AKA Royalbobbleheads.com was torture from beginning to final end. They will string you along with promises of completion and putting a "RUSH" on your order. Good luck with that! The work on custom bobble heads is not done in house. It is for filled by one of their contractors in China and both you and they are at the mercy of these contractors timeline. In my case the one company contractor shut down and I had to start all over with the next contractor, all through the Bobblehead software. This gift was obviously months late. The owner of the company will NEVER return your call or email. The owner’s daughter ultimately took $50 off. Not fair compensation for the hell that they put me through. I should have looked at the BBB site before deciding to go with this company. The disputes are accurate based on my personal experience. Ordered 8-24-22 and finally received on 12-30-23. What I find interesting is all of the negative comments were removed from Google. Not sure how they accomplished that. However, the reviews on Trust Pilot and BBB stand. Please use any other company. I would recommend purchasing through Amazon.
LK
Lavina K.
Worst experience ever
Worst experience ever. I ordered one bobblehead, and they delivered it almost after 3-4 months. I changed the house and asked them to ship to another location but they discarded the product and asked me to order it again and they would give me 30% off. I mean like really what about the fully paid product.
Firstly your product is not cheap, secondly, regardless of how many times you reach out to them, they would never call you back or reply on time, thirdly who discards the returned product without reaching out to the Customer and checking with them?
You have phone, email, text, confirm it once before discarding the product that they paid money for?
Also reply on time when they call you, or email you.
Response from Bobbleheads.comAug 11, 2023
We have tried to identify this customer, but cannot find any record of this transaction. The only information that have to identify the customer is the handle "LK" - no name, order number, or any other identifying information.
But we tried our best to identify and to correspond with him/her, in an effort to address these concerns. We sent a private request through TrustPilot requesting additional information to help us identify the order, but he/she did not respond, so unfortunately, we are unable to correspond directly about these concerns. We welcome the customer to respond to our request for additional information or to reach out to us directly so that we can learn more about any concerns and address them.
We are not even sure that they are an actual customer, because there are other companies in our industries with similar names and we often hear from customers who are confused because they purchased from someone else, but they think it was from us.
However, we would like to point out that we have over 8,000 Verified Five-Star reviews with an outstanding 4.7 Star average rating at ShopperApproved, a Google-approved third-party customer service ratings service. The link to those reviews is here: https://www.shopperapproved.com/reviews/bobbleheads.com .
TO
Tracy O.
Ordered a bobblehead two weeks before…
Ordered a bobblehead two weeks before Thanksgiving for a Christmas gift never received. DON'T BUY HERE STAY AWAY
Response from Bobbleheads.comJul 18, 2023
Unfortunately, we have no record of this customer and we reached out to her to locate her order and to try our best to make things right. However, she never responded to our request for order information. We believe that she confused our company with another one with a similar name as that unfortunately happens in this industry. There are several companies all with similar names.
