Boat SpecialistsReviews of boatspecialists.com

Response from Boat SpecialistsAug 2, 2023

Thank you, Nancy, for your business!

Response from Boat SpecialistsJul 19, 2023

We hope you had a great trip and thanks for the review!

Response from Boat SpecialistsJul 19, 2023

Thanks, Jan, for your business and taking the time to leave a review!

Response from Boat SpecialistsJul 13, 2023

Thanks, Tony, for your business and taking the time to leave a review!

Response from Boat SpecialistsJul 13, 2023

Thanks, Richard, for the feedback! We are glad to hear you got your motor and will take your notes into consideration. Thank you and happy boating!

Response from Boat SpecialistsJul 13, 2023

Thank you, Louis, for the positive review! We are glad to hear you had a good experience with our team.

Response from Boat SpecialistsJul 10, 2023

Thank you, Clyde, for your continued business and taking the time to leave a review! We are glad to hear both outboard purchases went smoothly and look forward to working with you again on any future boating needs. Have a great day!

Response from Boat SpecialistsJul 13, 2023

I am sorry to hear about any experience that is not excellent in our dealership, and any miscommunications or misinformation regarding a warranty. Warranties are set by the manufacturer of the product and not by our Warranty Administrator. Our Warranty Administrator and our service staff go above and beyond to work for any customer to get any warranty issue resolved as quickly as possible. In terms of installing an item like launch wheels, it can be a grey area for a manufacturer's warranty, and it does not matter whether we install them or a customer does. For example, if one installed launch wheels but did not seal the bolts properly, and a leak occurred in the transom due to sealant failure in holes that were drilled into the transom that lead to deterioration or weakness of the transom, then a manufacturer of a boat can say that the boat they built did not have holes in the transom when they built it, so this is not a manufacturing defect. However, if our company installed the wheels and the same issue occurred, we have a 1 year workmanship warranty on accessory install and would claim responsibility, and therefore would cover a repair for a customer within reason and a reasonable time frame. This isn't manufacturer warranty coverage of the boat, simply our company standing behind our products, our techs, and our work. In terms of the pricing for a launch wheel install, on certain aluminum inflatable boats there are lips on the rear transom that require additional hardware, such as custom built brackets, to allow the launch wheels to be stored in their upright position without hitting the lip of the rear transom. In some cases the launch wheel bases also can get modified to fit the "V" shape of the hull so that the bracket isn't overhanging. These types of installations require additional work. The salesperson was giving a ballpark figure of an install based on a certain type of launch wheel on a certain boat. Once a customer chooses a boat, and the launch wheels they want, with that information our outfitting department can determine the cost and quote that out specifically to the needs of the boat. Though it may seem like just a few bolts, we have a high standard for the work that we do and always aim for doing work that will last indefinitely without issue, while also having the aesthetics of a factory finish install.