BOATiDReviews of boatid.com

Ordered 5 Perko anchor handle locking latches after confirming that they would all be keyed alike. Installed all 5 and found only 4 of them were keyed alike. Took 2 phone calls before I got someone who could understand what keyed alike meant. Was told to take pictures of the keys which I did. Asked for them to send me the right one and I'd return the wrong one. I was told since the package was opened it couldn't be returned. You can't see the key number unless you open it. Horrible customer service. Just one step above scam artists. Wish I would have seen the other reviews.

I was looking for a replacement inverter and entered my billing/shipping information to get shipping costs (shipping was not free) but did not confirm the order. The next day I received an email notifying me that they had received the order I did not make and billed my account for it. I immediately contacted boatid to cancel the order, was notified that my cancellation had been received. A few days later I checked my bank account and still had not received a refund. I contacted boatid to find out why and was told they would investigate and would receive a response in 2-3 business days. 5 days later, still no response so I contacted them again and got the same song and dance routine. 5 more days, still no refund so I contacted them again and they tried the same routine. Two weeks after the fraudulent billing I still have not received a refund and am looking at legal action. Absolute worst customer service I have ever encountered. I will never do business with them again and would advise anyone else to shop elsewhere.

*Update* Mila is a saving Grace to this company ! I hope she is well compensated for all the effort she puts into making things right. She was prompt to refund the money back into my account and hopefully she can be a part of getting this company back on track. Very similar senario as some of the other complaints on here. I wish I had read the reviews. I ordered a quick attach bracket for a trolling motor that WAS going to be installed this week. When I didn't receive a shipment notification 2 days after it was scheduled to ship I called and customer service tried to get me to wait.. I insisted on cancelling the order just to find out I'm looking at 2 weeks just to have my $$ put back on my card ! Complete waste of time and I'll follow up with how long it took to get my refund.

website shows inventory in stock but then you get an email that says its out of stock and not available so they wasted a day of critical time. very poor customer service.

Do not purchase from this company! Attempted to purchase 2 items online, but did not receive a purchase confirmation. Attempted to purchase a second time with the same outcome. Tried to use their 24/7 chat line with no success. Ended up purchasing the items on Amazon at a higher price point. Weeks later, 4 items arrived at my home. It has been a nightmare trying to speak with foreigners at their call centers apparently located in NJ and PA. Return labels have been incomplete, requests to speak with a manager have gone unanswered. Never again! Chargeback on VISA!

placed an order , never received it and now its been over a month and no refund . do not use this company. worst customer service i have ever dealt with. boatid will process your order take your money and then tell you the items are out of stock and they will process a return that never occurs BEWARE THIS COMPANY IS A SCAM

Never shipped my sensor system, finally called and canceled, all I got was excuses, told me they would request a cancelation could take 3-5 days after 10 days still no refund processed, still not canceled still not shipped, all you get from the company is some phone support in India, with more excuses, finally had to go to my credit card company and file a dispute

Truly ridiculous! Ordered from them and was assured I would have my order within a few days. Its been a complete cluster f@$k and still don’t have my order and apparently isn’t shipping for another week. They will tell you what you want to hear to make the sale. Horrible company