BOATiDReviews of boatid.com

Ordered a trolling motor which was in stock they said ,shipping the next day then the next then .they emailed and said they cancelled the order because they priced it wrong now If thats the case funny it was to ship the second time Never again will I order from this company. They are not honest

Worse online ordering I've ever come across. By far the worse customer service support in the industry. Stay far far away...

Ordered a Solas propellor for my new engine, took longer than stated and got the wrong propeller! Customer support via online chat was garbage! Couldn't understand simple English of I ordered part number xxx and got part yyy! And rather than trying to make it right, gave me the typical rma b.s., send it in, refund 2-3 days after, didn't even want to try to correct it by sending correct part out. And when I asked to send photo of incorrect part, gave me an email address then disconnected from chat! And the whole time tech tried to get me off of chat by asking 8 TIMES "Is there anything else I can help you with?"!!! Extremely poor service, shipping and tech support. Will never do business with them again!

2nd time I placed a order 2nd time issues. They tell you the item shipped and it never does. Then some excuse it’s going to be late. You talk to someone overseas and never get a answer. Stay away from ordering from them

I bought a Sea Dog 1-1 1/2 ID Stainless Steel Gas Locking Deck Fill from BoatID.com. It arrived on time but it would work properly only some of the time. It was defective. I exchanged emails with customer support and explained I couldn't return it "first" because there would be no gas cap until I received the replacement. I suggested that I buy another one and if (when they received the return) they agreed it was defective send me a full refund. They responded only one time stating "take a picture and send it to us." Huh? Take a picture of the cap spinning continuously without opening? And, then they went silent and refused to discuss it further. So, I had my wife buy the same product. The replacement works fine. She returned the original defective locking deck fill and received a partial refund so it ended up costing us an additional $20 and took three months. What a hassle! Don't buy from these people unless you accept that customer service will refuse to communicate with you about defective merchandise. Buyers beware!!!

I placed an order with BoatID for some misc switches and a charger, at checkout the system does not show shipping cost. I assumed as I proceeded through the checkout it would take me to a page showing shipping options and cost, but it did not. I submitted the order and recieved a confirmation email stating the shipping would be $51 on a $152 order with small and light weight items. I expected to see a charge of $14-18. Tried to cancel right away but the system wouldn't allow it. Called on Monday and got the run around that it would take 3-5 days for them to cancel and some of the items would ship by then, they did say I could return the items for a full refund, but that would mean a 20 mile trip to the UPS. Left the order as is and chalked it up to my own fault for not reading their reviews before I ordered and won't be doing business with them again. Update...after reading more reviews I called them back and cancelled, this place is a total scam!!!! Now I wait 3-5 business days to see if they credit my card, have a feeling this is the start of a long batlte, may have to file a dispute with the cc company.

Ridiculous. Wow. I will never order from Boat ID again! I tried ordering some teak pinrail, specifically the L-type. However I received the standard. Looking further, they have the wrong description, along with an incorrect picture of the item. Now all I want is to exchange the item for the correct item, but I am not going to pay for false advertisement (shipping) AGAIN to have the correct ones sent back out to me. The lady I spoke with said the descriptions and pictures were pulled straight from the 1st party retailer, which is incorrect. I checked Seateak's/Waterbrand's website, and they have the correct information regarding the items. The most frustrating part, is that customer service/management couldn't even own up to the fact that the information regarding their product is incorrect. Instead I got robot-like answers and has led me to writing this review. Look at the rest of the reviews for Boat ID before you buy. Poor remarks across the board. I should have known better.

Terrible company to work with. Ordered a Jabsco part through them. It arrived incomplete and may have been used. I contacted boat Id for a return authorization which they required. I got a confirmation email that they are processing my request. “Wait 24-72 hours. It’s now 11 days later and I have gotten nothing but a runaround. Every phone call is the same, pleasant but not helpful in getting the return authorization. Now, very frustrating. “We contacted the manufacturer but they haven’t gotten back to us. Wait for five minutes and I will try to get in touch with them. So sorry, they aren’t responding to my call.” I can’t believe an international company like Jabsco would be that irresponsible. Very fishy. I asked about speaking with a supervisor. “You would need the supervisor’s approval first.” Last call the agent promised to get a supervisor involved and get back to me soon. We’ll see. I am going to call back in a couple of days to follow up. But of course I was told I wouldn’t be able to follow up with the agent who made the promise. I wish I had read the reviews of this company before I made the purchase. Here’s an update: I had to call them back and they started the same runaround. I got agitated and threatened to start filing complaints if not resolved in three days. On the third day the authorization came through, I sent the product back and shortly thereafter got the refund credit. I guess you have to get tough before they take you seriously.