BOATiDReviews of boatid.com

Charged my card and then told me the item was back ordered--10 days to get a refund.

I ordered a pair of Nav lights from these guys. The port light was delivered in about 5 days but no sign of the starboard light. About 2 weeks later, I get an email saying the starboard light shipping has been delayed and I should see it in about a week. 2 weeks later the starboard light showed up. Due to technical reasons, these lights were not going to work on the bow of this boat so I see if I can return them. Long story short, they maintain the lights arrived a day apart and the order was over 30 days, despite having their email saying the order had been delayed by weeks. Would rather go to West Marine and pay double than give BOATiD any farther business.

Purchased prop, wrong one, I called to set-up an exchange. Customer serv. lorin castro tells me its two days past the 30 day return cut-off but, said she would be nice and help me out this time, just purchase the right one now and she'd send a link to return the wrong one. I spent another 300$ on the new one and never got the link to return the other, she even gave me her personal ext # in case I needed more help. So far eight messages and no response, and then I get e-mail from someone else telling me sorry but your past the return window we cant help you! Liars, scammers, thieves! If only I would have read these reviews first!! Dont let them rob you too!!!

Absolutely awful. BoatiD is not an honest company. I would stay away from doing business with them. The service is lousy. When they don't ship and you try and cancel you find suddenly the order has shipped. But it hasn't. In other words, BoatiD lies.

Ordered a bilge pump for my boat. After waiting 5 days past the scheduled arrival date I contacted them. They said it was lost.They asked if I wanted refund or reship. I said refund. Ordered from West marine, great company, and had the pump in 5days and installed. Boat I’d said the package was found and was being shipped to me. Told them I requested a refund. They emailed a return label and THEN charged shipping. This company shouldn’t be allowed to do business. I might have been charged shipping,but they bought much more in negative advertising. Enjoy my shipping money , this cost you a lot more.

Ordered a head gasket set for my boat. received it a week later with a crease through the head gasket. not useable, Called the service # and was told to save the packaging and gaskets and wait for an email. nothing. contacted 2 more times and always the same answer wait 2 more days for email. no hope for refund. never again. total scam. please avoid

ordered a prop for my and it didn't fit , would not let me return it and customer service sucked

Dear BoatID, Thank you for screwing up my weekend plans with my family. I personally ordered this prop from you guys and placed the order on 2nd day air so I would get it on Thursday or before. I called in to place the order and the sales person said it was in stock and that it would be here if I paid the 2nd day. Well you guy failed and for some crazy reason you shipped it ground. I called in this morning to your support line and they said that they would try to locate that package and try to expedite and that I would get and email update in 1-3 hours. Nothing came. I called back into your support line and talked with Ace, he said that I can return the shipment and pay for another 1st day and return the other propeller but the propeller would not be able to ship in 1-2 days. I can’t believe you company does not have a person higher up that can think out of the box when you totally screw someone over. I am a business owner and that would not fly. I would find a propeller somewhere and get it shipped to me over night, it’s just good business. My business provides IT services, I also help companies with reputation management meaning I know how to write reviews very well and know where to place them. Thank you for pissing me off, turnabout is fair play.