BOATiDReviews of boatid.com

Ships fast but horrible customer service. I ordered six new locks for a client's boat and request all locks would have the same key. I was given confirmation that all six would have the same key via phone by the sales rep. When the locks were delivered, one of the six did not have a matching key. I called customer service, they apologized for the issue, and ensured the order would be fixed. I sent the one lock back to BOATiD, and within a few days a new lock set was sent to me. The new lock was still not a match to the other five. I called and emailed customer service to which they told me to send back the lock again in order to fix the order. In the meantime, because I was told the order would be fixed, I installed the five correct locks on my client's boat. When BOATiD received my second returned lock, I received an email stating that there was nothing they could do to fix the order as the manufacturer would not send the matching key/lock that I needed to match the other five. After a month of emailing back and forth, they told me that the best they could do was issue a refund for the one lock. In response, I requested a full refund for all locks as I needed six matching locks and was promised that when I placed the order. I was told by a manager there was nothing BOATiD could do as they would not accept a return/refund on all items because the five locks were already installed, and I did not have the packaging. The manager proceeded to tell me that they would refund the one lock and issue me a $25 in store credit. I paid $193.00 for the six locks... The manager then told me that they could return one lock and give me $50.00 back on my credit card for the inconvenience. I told the manager that I was still missing out on approximately $100.00 because I wanted a full refund/return of the order. The manger told me that they could not refund me more than that because they would be at a loss of profit for this order? BOATiD cares more about making a buck than caring for their customers. BOATiD profited off my incorrect order. I highly recommend not supporting this company and to purchase from a company that puts the consumer first.

Return policy is pure thievery. $28,33 penalty charged on a $80 purchase. Very poor business practices. Instant charge to your card, no allowing cancellation of product, charging an outrageous return fee. Nevermore will this sorry company get another dollar from me & I hope this review keeps your $$ in your pocket. .

These people are liars because they don't list tax, and shipping before you start paying. This is because they don't calculate shipping and tax until you use your enter credit card or Paypal. Stay away from this too good to be true website.

I was told if I placed an order today, BOATiD would ship the same day. I was assured the part was in inventory. This part’s value is in excess of $1100. My credit card was immediately charged for the full amount. Two weeks later I receive a second email delaying shipment for an additional week. I cancelled the order and my refund is being reviewed and that process will take up to five business days before any refund is sent to my bank. These people are con artist and I have multiple chat transcripts to prove it.

Beware!! They will charge your account before an item ships. I ordered a $381 chart plotter on 1/25/20. They charged my account and then notified me the chart plotter was discontinued. Now it is 2/3/20 and I still do not have a credit. I will never do business with CARiD or BOATiD again.

Ordered an item and was not informed of shipping and tax costs until after the credit card processed. Item cost was $50, and I was under the impression I would be charged that amount until the order confirmation was emailed to me. I was unable to cancel the order on their website or via phone. I immediately cancelled the charge with my credit card company. Do not use.

Do not order from this company. I ordered a Bimini top, paid for it along with shipping. A week later they emailed me asking me to pay $211.00 more for shipping cost. I contacted UPS myself with the information I received when I called Carver about the shipping size and weight. UPS told me $32.34 for shipping. This company lied is untrustworthy. Do not buy from them

I ordered an outboard motor part online from boatid bc it was a really good price. After waiting 5 days for it to arrive I checked the progress online through their website and it said canceled. I thought that's weird so I called customer service and they said they no longer had the part. I knew that was highly unlikely bc I could go online and purchase the part still for about $100 more then what I paid for it on their website. Looks like they made a mistake but instead of eating the $100 they decided just to cancel my order without any communication to me. Had I not checked I would have been waiting for the part to arrive not knowing they had canceled it. Very disappointed and will not use them again!!!