BOATiDReviews of boatid.com

While shopping for a Garelick 4-step dive ladder and Garelick mounting bracket (#99187) I noticed Boat I.D. had the bracket for a great price. I purchased the bracket from Boat I.D., but was planning on buying the ladder from another seller. The rep said he could have the bracket to me in a week or two max. On that condition I agreed to purchase the ladder from them as well. The ladder was delivered within a week, but after numerous weeks, still no bracket. After numerous calls, Boat I.D. finally told me that the bracket will now cost me almost $200 more than what I already paid for weeks ago, which is their advertised price. I told them I bought the ladder with the conditions of having the bracket and they said you can return the ladder, but that I would have to pay for the shipping cost. Subsequently charging me more for their mistakes. They wouldn't even try to match other sellers. Their customer service is less than the minimum 1 star. NOTE: As of this writing (06-10-2020) the bracket is still advertised on their website at the price I originally paid and not at the price they demanded for this product.

Do not order from this company!!!!!!!!! I placed my order, they charged my account and than 6 days later still could not provide me any information on my order. When I tried to cancel and request a refund they told me it shipped and could not be canceled. When I requested a tracking number I was told I would have to wait 24 hours, this was after I had already waiting 48 hours for a tracking number. When I called again they still had no information and could not provide me any information... they are a horrible company to buy from.

Very unhappy customer. First of all it took 7 weeks to get the part. Would have liked to have had it prior to the boat going in for the season. We keep the boat here at the house in the off season & during boating season it is on a mooring. Thought ordering on 4/20/20 that would have in plenty of time. No it arrived on 6/2/20. Next, it was a replacement part & it pictured what came with it. As well in the catalog again showed the same picture of what came with it. Well it did not. Just the replacement part itself arrived in the box only. The other 2 pieces do not ship with it. Yes I understand it is a "replacement" part, but what if you didn't have the one you were replacing or those parts were missing? Spoke to customer service on 6/2 when part arrived & explained -was suppose to have follow up email in 1-2 business days. I did not. Called customer service today & asked why I did not receive an email with response? Also, advised they need to update the website for that part & the catalog. Very misleading. False advertising. Will NEVER order from them again.

TERRIBLE! Ordered a new stainless steel raker prop, suppose to come with hub installed as advertised on theere website. Recieved it and the hub was not it the prop. Called to see what was going on and they told me the hub was not included. Even though it said it is online... After a week of waiting finally talked to manager. Only to be told they would take $30 dollars off a $80 kit! After I paid for prop and hub! Would not make it right and send me the kit that was supposed to be included. Highly disappointed in the. And will never recommend or do business with them again! FALSE ADVERTISEMENT! Don't be next and stay away from boatid! I have all the emails and pictures to prove everybit of this statement as well.

I wouldn’t even give this place 1 Star! It made me! I ordered an engine harness adapter, then send me an internal engine harness, then tell me the manufacturer said it was a suitable replacement since they were out of stock what I ordered! It’s not a suitable replacement and that’s how they do business! Waiting for a shipping return receipt for 4 days now and nothing. I paid 200$ for this part! Look it up 421-4401. They won’t let me talk to a manager. They’ve still yet to give me a refund! This was a week ago since I’ve been waiting for a return shipping label! This company is bullsh! I ended up ordering from cdi! From a wonderful lady named Susan! She said they are the manufacturer and they don’t sell through anyone. People get their parts and sell them and half of the time they call cdi because of this bullshi! If you want the worst customer service then go ahead and order! Otherwise order from iboats. Not this bullsh idboats! Better yet straight from the source cdi and a great gal Susan will answer you’re call and the mechanic dale will answer all of your questions! Promise!!!!

"Zero" stars is needed here. Buyer beware. My boat prop has been sitting in their warehouse for 7 days. I'm currently on hold with BoatId who is saying they will let me know within 48 business hours (It's Friday) when they will ship it. Completely unacceptable. It's worth paying more to go elsewhere.

WORST company to do business with. Ordered 4 separate types of FUEL line. I received 4 separate packages, 2 of which were correct. 2 boxes contained rubber hoses that were NOT fuel lines, and were NOT the correct size ordered, and were NOT the length ordered. I call customer (dis)service and am tole they would sent a return confirmation. Then they would send a return label. They sent me the return REQUEST confirmation. Then they sent (a day later) another email wanting photos of the defective merchandise (not defective, WRONG product as I explained after 3 HOURS on the phone and 6 emails), a photo of the manufactures packaging (NO packaging, just rubber hose in a cardboard box by itself which I explained on the phone with Haji), the VIN number to my vehicle (these were outboard motor fuel lines, last time I checked outboards don't have VIN numbers), and a statement as to what the problem is. So I send them everything requested and follow up with a phone call. After 48 minutes on hold listening to ANNOYING fun facts read by an American voice actor (I mention that because that's the only thing American about this company, their {ha ha} customer service is obviously overseas and STRICTLY ON A SCRIPT) I get through to Haji. Haji tells me the same thing the last Haji told me (same script) and I explained, now the 9th time I have explained this either on the phone or in writing, that they sent the WRONG MERCHANDISE. I am told I will receive a confirmation email for my return REQUEST in 24-48 hours. Then after the return is approved (3-5 business days) I will receive a return label in 3-5 business days (that's an ADDITIONAL 3-5 business days on top of the approval process). Then after I return the product to the manufacturer (BOADid is strictly a drop ship outfit, they don't actually stock or sell anything) if the manufacturer approves the return a refund will be processed to my CC in, you guessed it, 3-5 business days which will take up to 14 MORE business days to appear on my CC statement. So, their "Fast and Easy Returns" (their website phrasing) actually require 6 to 10 emails, at least 3 phone calls, and (if all goes well and the sun, moon, and stars align) you will get a refund after a total of roughly 40 to 50 DAYS. Bear in mind that the refund will, most likely, only be a partial refund, even if it is due to their sending the WRONG merchandise. Fortunately I used AMEX and put in a dispute with them to let AMEX deal with these thieves. As to the positive reviews here... definitely written and posted by BOATid, BS shill reviews. Look at all the negative ones and you'll see my experience is common to all with this company. My advice? DO NOT BUY ANYTHING, EVER, FROM OR THROUGH THIS COMPANY.

Horrible experience dealing with this company. I purchased a boat pedestal that arrived defective. I called cust svce and the rep told me it would not be a problem - they would send me a new pedestal and that I could discard the old one when the new one arrived. Weeks went by and no word so I reached back out. They then told me that the mfg of the pedestal would be sending me a return label. Another week goes by and no word so I reach out again. They then tell me the mfg needs photos of the defective part. I immediately send photos. Another week and no news so I contact them again. They then tell me that I have to call the mfg directly and deal with them on the return even though I purchased this item from BoatID. I call the number they provide me and the company vm says they are closed for business at this time. So I still have a broken pedestal and BoatID refuses to refund my $. Horrible company to deal with. Shop elsewhere!