BOATiDReviews of boatid.com

Placed an order based on delivery estimates listed on each item on their website. They missed them completely. No follow up from them once items never shipped. When contacted days after delivery was SUPPOSE to arrive, they couldn't confirm if it shipped, if it had any tracking information, or what the new estimated delivery could be. Was told that it could take 24-48 hours to get back to us with any information and that technically is LONGER than the original estimated delivery. Blamed manufacturer and of course CV19. But as a business owner who is also working with CV19 issues, we constantly communicate any issues with customer throughout order process to receipt. THAT is what you have to do in this day and age.

Do not use this company. It says says "ships same day" but after 2 days my order had not shipped. I was told to wait 48 hours. I just talked to them again and was told to wait another 48 hours. I told them to refund my money and was told that will take about a week. This site is a joke. Probably will not ever see the $285 is sent for my order. Wish I could give them 0 stars

My first impression of BoatID was positive. The customer service rep was knowledgeable and helpful. It was after my card and order were processed that it took a turn. I paid for expedited shipping and three days later, the day it was to have shown up, had still not received tracking. Upon calling and getting a different CSP she said it was out of stock. She went on to say that she saw it at another location and would get back to me. Next I got a cancellation email. I am a buyer at a custom boat manufacturer and thought initially I had found another good source. Not the case! Never again!

I placed an order in early June for cleaning products for my dock. They immediately charged my card the full amount if $98. On June 15th, I received a fraudulent email indicating my order had been processed. On June 24th, I attempted to track my order, but no tracking info wad available. I called the company only to find that my order had been placed on hold (without any notice to me) as they no longer had the merchandise they had sold me. Fraud, plain and simple.

I ordered dock lines online on June 6th. Credit card billed immediately. The order was processed the next day. The online status on June 7th indicated order processed. On June 16th I inquired about the order status. They informed me it would take 24 to 40 business hours to get a update, yes business hours. I received no update as of the 22nd. I called to get another update and was told they cannot deliver the product I ordered. They informed me it could take up to 5 days to get my refund. This is the 2nd time I ordered from Boat ID and the last time they advertised the product I ordered and they shipped another cheaper brand. They did not even carry the brand they advertised (with pictures) for sale. It took about 2 weeks to get my refund. I asked for a manager and was told no manager is available and it would do no good to speak to one. I will never do business with Boat ID again, BEWARE. I believe they do business under several names. 16 days to find out they cannot deliver what they billed me for. 21 days to get my money back. TERRIBLE!!!!

DON'T USE THIS COMPANY UNDER ANY CIRCUMSTANCES. COMPLETE RIP OFF. ITEMS LISTED IN STOCK ARE NOT ACTUALLY IN STOCK. IF YOU PAY FOR EXPEDITED SHIPPING, IT WON'T MATTER. IT WILL NOT SHIP. THEY WILL NOT CANCEL YOUR ORDER AND CLAIM IT ACTUALLY HAS SHIPPED BUT PROVIDE NO TRACKING NUMBER. THEY ARE CROOKS AND SHOULD BE SHUT DOWN.

Called and ordered a steering kit, was told it was in stock, payed a extra $35.00 to ship over night, order was placed before the 4pm cut off time, was told by the rep he called the warehouse and it would go out overnight. Called the next day because I did not get a email with the overnight tracking number, I was told the order was still being processed and it would ship in a few days. Why did they tell me I could do overnight and charge for it ??? Can't get a answer 2 days later. Still has not shipped. Everytime you call they say a manager will call within 24-48 hours.

They don't even deserve 1 star. Been waiting 2 weeks for them to send a pump I puchased 05/30/20. On 06/05/20, I recieved an email that it had shipped, gave tracking # to. Today, 06/11/20, tracking showes USPS is still waiting to get the package from BoatId. I have talked to customer service 4 times, everytime they check into it, and they want me to wait 24-48 hours for they to investigate and reply. They have been paid, won't ship another one, they want me to wait for them to decide to ship. DO NOT WASTE YOUR TIME OR YOU HARD EARNED MONEY WITH BOATID!!!! i WILL GLADLY PAY MORE FOR MY PARTS WITH ANYONE ELSE THAT WILL SERVICE THEIR CUSTOMERS!! STAY AWAY!