BOATiDReviews of boatid.com

This retailer is awful. Ordered a product that was in stock but had a week lag for shipping, then turns out that it was back ordered but should be available soon. Then turns out no idea when it would be in stock. They are drop shipping items so they have no real idea of what is in stock or not. Had my money for over 40 days then finally when they said my refund would take 5-7 business days. Save your time, order elsewhere.

I would give no stars if possible. I ordered a gauge and a prop for my boat. They were both shipped with the same tracking number. When the tracking showed "delivered" only the gauge showed up. I called customer service and was told they would overnight a new one. They told me I would receive an email with the new tracking. The next day I got no update so I chat with a rep. He said they needed to wait til the next day. Still nothing. I chat with a new rep. she informs me the part is now showing out of stock. They have nothing to send. So they strung me along. Now I have no way of getting the prop I needed for this weekend in time. If they had just been honest Monday I would have a chance of overnight or 2 day shipping one from someone who has one! I understand mistakes happen. Being lied to is another issue, and it's one I don't tolerate. THIS IS A DROP SHIP COMPANY and they use customer service reps to deflect mistakes. Buyer beware.

Placed an order on 6/21 for delivery on 6/26. Never received it. From 6/27 I have been in contact with boatid and have had nothing but lies. Empty promises on fulfilling my order. On 7/5 I canceled my order and on 7/6 was told I would receive a refund in 24-48 hours. Today is 7/10 and no refund. I contacted them today and was told “they” were still requesting refund. I don’t know who “they” is. I have copies of live chat transcripts every step of the way. I have filed a complaint with the FTC and the Better Business bureau. I have contacted their local police department, my police department, regarding fraud. My next move will be to investigate who owns the building they are in and ask if they are aware of the type of business that is being conducted. I’m done playing.

Their “shipper” lost the package and now Boatid has no more in stock. Now I get to wait 10 days for a refund. Don’t use Boatid or FedEx.

Sent me the wrong propeller, never used it, won't take it back. If I could give a zero, I could. Called customer service and asked to speak to a manager. Was promised a return call. Never happened.

After the item I needed was out of stock at my favorite online boating site I decided to look past the negative reviews about BoatiD and give them a try. What a mistake - it's been a week of emails and calls to do a simple product exchange after THEY screwed up my order. Save yourself a lot of aggravation do not purchase anything from BoatiD.

Horrible customer service.Sells part that are not even in stock then lie for 3 weeks about it.Way better vendors out there.

If I could give zero stars I would. I ordered a boat hatch from these people. After receiving the wrong product and multiple emails without a response it took them two weeks to process a return and they refused to credit my card even though it was their mistake. As of now they received my return two weeks ago and still have not credited my card for the $403. From the day I ordered until now it has been six weeks altogether. Horrible customer service so cross your fingers and hope you get the correct part.