The Bank of New York Mellon Corporation, doing business as BNY Mellon, is an American worldwide banking and financial services holding company headquartered in New York City.
BNY Mellon (bnymellon.com) has 16 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
bnymellon.com
Website
bnymellon.com
Category
Banking & Money
Location
New York, New York
Listed on Five Star Index
2026
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Latest
Most recent review: October 2026.
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Customer service is dire, they ask for information then you hear nothing, chase and they say they need more info, it's nearly 6 months of trying to get the funds from them. I've never had an issue with other companies with identity checks but these take it to another level.
It's getting to the point of going to the Financial Ombudsman Service.
AG
Anne G.
Awful company not enough customer…
Awful company not enough customer support staff. Long wait for phone to be answered. Do not communicate effectively with other Financial Services providers. I have been trying to move BNY Mellon funds from one Financial platform to an alternative. I completed Transfer Out and Transfer In forms in June 2023 and am still waiting for the transfer to be completed.
FK
Frank K.
👺👹❌👎❌👎 THIS COMPANY OR BUSINESS IS A…
👺👹❌👎❌👎 THIS COMPANY TAKES ZERO ACCOUNTABILITY FOR THERE MISTAKE'S .THIS COMPANY, OR BUSINESS, OR WHO EVER THAT ThEY TRY TOO DISGUISE THEMSELVES AS. IN NUMEROUS DIFFERENT WAYS .AS A COMPANY THAT CAN SPROUT WINGS AND JUST DISAPPEAR,IS A BUNCH OF THIEVES, THIEVES, THIEVES.THAT STEEL PEOPLE'S MONEY AND PENSION MONEY 💰💰💰💰💰💰💰💰💰💰💰💰💰💰💰💰💰💰💰💰 AND ASSET'S ,THAT NEEDS A CLASS ACTION LAW SUITS AGAINST THEM ,BIG TIME.THEY NEED TOO BE PUT IN JAIL FOR ENTERNITY.COMPLETE HABITUAL LIERS.NO NO COMPANY SHOULD USE THESE SCUMBAG'S, FOR PEOPLE'S PENSION PLANS, DO THESE COMPANY'S EVEN LOOK AT THERE HORRENDOUS REVIEWS.SOME LAW FIRM, OR NUMEROUS LAW FIRMS .NEEDS TOO BE SUEING THIS COMPANY BIG TIME, FOR ALL THERE FRAUDRANT BEHAVIOR ❌👹👎👺❌👎I HAVE READ REVIEWS,OF THIS COMPANY STEALING THOUSAND OF DOLLARS FROM INDIVIDUAL LIKE HUNDREDS OF THOUSAND'S.THE WAY A HAVE BEEN TREATED,I DEFINITELY BELIEVE THIS TO BE TRUE