BMbridal.comReviews of bmbridal.com

If I could get them a zero star I would. Order to dress over a month ago says 14 to 20 days tailoring time paid for express shipping 3 to 7 days should have had within 27 days at the latest. We are now 30 days out and they have not even started to tailor the dress. No communication from the seller even after we stated what our date was we needed the dress by. They are a complete scam and refuse to refund our money. Do not order from them. Horrible customer service and fraudulent in what they advertise.

DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!! I purchased a gold dress and I received rose colored dress with silver scales and different design.plus the dress.took almost a month tomarrive. When I asked for refund, they are only willing to give me 15% back with a 20% coupon. Why would I want to buy anything else from them? The 1 star is basically because the CS department responded to my email. Do not take the plunge and.read the fine line. They are horrible.

When I purchased the dress it was supposed to be white but they sent a pale purple one instead. It was a completely different pattern and the bow they sent didn't even match. They informed me that it was the correct one that I had ordered but it most definitely was not. Now I'm trying to get my money back and they are giving me the run around. Will definitely recommend to everyone don't but from them

BUYER BEWARE!!!! If I could give 0 I would. DO NOT BUY FROM HERE. The dress we received looked nothing like the photo. It also did not fit as shown. Customer service was a nightmare and they DO NOT HONOR THEIR RETURN POLICY. I only got a 50% return on the dress. Not 100% of the dress price. They tried telling me they would deduct $ for the fabric, the time and storage of the dress if I returned it. We measured perfectly and the dress should have fit. It did not. I even sent photos showing it and they told me it looked beautiful. 🙄 Seriously don’t waste your money on china junk.

I am extremely disappointed with my experience. I ordered a “glacial silver beaded prom dress” for my daughter’s prom, and what we received was not what was advertised on the website at all. While the general style of the dress is somewhat similar, the actual appearance is completely different. The dress shown online has a silver/crystal beaded look, which gives it a glamorous prom appearance. However, the dress we received has white/ivory beadwork, making it look more like a bridal/wedding dress instead of a silver prom dress. The bead color, tone, and overall finish are significantly different from the listing photos. This is not a minor variation — it is a material difference in the product. I contacted the company immediately, provided photos, and explained the issue. Instead of taking responsibility, they refused to issue a full refund and only offered a 10% refund or a coupon, which is unacceptable for a $471 purchase that was not as described. Because of this, we are now left scrambling at the last minute to find another prom dress, which has been stressful and completely avoidable. I would strongly advise others to be cautious when ordering, as the product you receive may not match what is shown online, and customer service does not properly resolve these issues.

Do not buy from this place. Customer service is horrible. The return policy clearly states you can return a dress if it was not custom ordered which mine were not. I had to notify within 14 days of receiving the dress which I notified next day. I have proof and all they want to do is say they cannot accept it and that they want to give me 10% of my money back and for me to keep the dresses. I have been fighting with them for weeks now. Stay away from this place!!! People have the right to return things just because they do not like the way the dress fits them or looks on them. Especially when your policy says you can do so. Never again will I buy or recommend this store. Horrible experience and on top of that no one will call anyone back or pick up the phone to speak to anyone.

I ordered a custom tailored suit for my son. It arrived two weeks before the event, and not one piece of the three-piece fit was the same size as the other. I contacted them, hoping that they could do something about it, but was told that they checked, and the suit was tailored accurately, which couldn’t be farther from the truth. I measured him myself and put in all the measurements carefully. They refused a refund or return and offered me a 20% discount, suggesting I have it altered by a local tailor (like they can add fabric to an ill fitted suit) or that I should sell it locally. I can’t imagine if this was for a wedding. I would not trust this company. I am totally understanding that mistakes happen, but to not have any accountability and to blame the client is insane. The fabric was nice, though not linen as in the description… it was just such a bummer. My son picked it out himself and was so excited…now we are running around to find him something to wear. Very disappointing.

Do not order from here. The dress was a disaster and custom garment had to be altered. The dress was higher in the front and should have flowed all the way around, the dress was stitched with pink thread, the lining of the dress was nonexistent, the appliqué was not the same color and bulky on one side. Stop taking pictures from other sites and posting the as your own