B G.
Horrible Experience / Will not honor their return policy
I actually wouldn't even rate this a 1 star. I would rate this a 0 star. I ordered a Mother of the Bride dress in black as my daughter is having a black and white wedding. My order shows a black outfit and when I type in the sku it shows a black dress. However, when it finally arrived over a month later it was navy blue. I tried it on and took a picture as they asked me to before I could return it and they would send me the return address. Long story short they kept telling me the outfit looked good on me and it took them too much time and effort to refund me and to go get it tailored. I told them getting it tailored would not change the color to black!!! Then they started saying it was so much effort for them they kept asking if they could only refund a certain percentage and that it would cost me a lot to return the outfit. I told them I didn't care how much it cost to return, I couldn't use the outfit and I didn't get what I ordered and wanted a full refund. They still kept telling me to go to tailor and kept trying to offer me only a percentage of what I paid. It was also made with very cheap material, but that was not even my complaint. I ordered black and got blue. I finally contacted American Express, because they were being extremely difficult and unprofessional. American is now investigating. This was the worse experience I have ever had with a vendor. I would not recommend them at all, they will not refund your money no matter what you get and no matter what their return policy states. I never write reviews, but I hope this helps someone else from this horrible experience!!! ------------------------------ Per your reply below. None of what you say is true. I have emailed you back and forth for months with no results. You do not value your customers or their most special day. I will not spend any more time and effort on your company, but could not allow your response to go without a comment. This is the most unprofessional company I have ever dealt with. Sending me the wrong color and asking me to go to the tailor to fix it and refusing to refund!!!!! RIDICULOUS
Response from BMbridal.comJul 9, 2026
Dear Customer, Thank you for sharing your feedback. We are very sorry to hear about your experience regarding the color variation of your Mother of the Bride dress. We take complaints regarding incorrect items very seriously. We have thoroughly searched our system using the name listed on this review, but we have been unable to locate your specific order details or email correspondence. To help us investigate this issue immediately and provide you with a satisfactory solution, could you please reply to us here or contact our support team directly with your Order Number or the Email Address used during checkout? Once we have this information, we will look into your case right away to make things right. We look forward to hearing from you so we can resolve this matter swiftly. Best regards, BmbridalCustomer Support Team