Rose
I am still waiting for my order (from…
I am still waiting for my order (from July 19) to arrive. You claim it was shipped a few weeks ago and it still is not here. Where is my order and why is it taking so long to ship out???

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Blush and Bar (blushandbar.com) has 339 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 49 reviews with 1 star · Clear filters
Rose
I am still waiting for my order (from July 19) to arrive. You claim it was shipped a few weeks ago and it still is not here. Where is my order and why is it taking so long to ship out???
Carrie P.
Their customer service is decent, but I only know that from the amount of product I’ve had to return! All the rings are tarnishing. They start out so pretty, but they don’t last.
Suhaylah N.
I have ordered since January 2021 about 4 rings at the same time but yet none have arrived. I keep asking for the status of my shipping and they come up with excuses like my address is not good or my product is out of stock or country restrictions...since so long they are stringing me along. I was to give them as gifts but the birthday has already passed. Who can help me? Or give me my money back if you can't help.
Response from Blush and BarMar 25, 2021
Suhaylah: We do apologize, but you are not quite being honest here. We did advise there was an issue with your address at the beginning. You do not have any numbers in your address, just area names, and the country. Our fulfillment center flagged your orders because of this. They are an international order fulfillment company, and are contracted to ship orders for us. They are also very well versed in address verifications all over the world. We emailed several times asking for a complete address, and you explained if the packages were shipped to the particular name of the area, the city, and the country, you would get it, but there was no house, building, apartment, or number for your location. USPS, Fed Ex, and DHL all rejected your address, and we advised this. Next, we were informed there was a Covid restriction on packages to your entire country. So even after trying to overcome the inability to send the package to your address, your country was limiting packages coming in. We have no control over this- it is Covid related, and your government controls this. I am refunding your orders now, and sincerely apologize for the issues, but we did ask several times for your help, and unfortunately we were not able to get a proper address to send your items out to you as we expected to.
Rose L.
I don’t know if I’m trying to contact a different company, but rings took a long time to come & they came in dribs & drabs. (Some just before Christmas, some after). I liked 2 of the rings. The free ring had a discolored stone bc it was dull & not shiny like the rest, though it did come in a cool box that lit up when you opened it. All the packing was very nice, & I loved the pink color. (very classy packaging) However, the 3 rings I didn’t care for I wanted to exchange, but I can’t seem get an answer back on my emails to get a return label to do so. I’ve tried on FB Messenger & emails to customer service. I just want to exchange & now it’s past the free resizing (rings are a tad too small over my knuckle on my right ring finger.) I’m hoping I won’t be told it’s too late to exchange as it is now past 60 days, though I got the last ring of my order on 1/28 & was waiting until I had them all to know what was what. I received 4 different deliveries for 5 rings. Just want to get this issue resolved already. I won’t be wearing these rings constantly, but I hope they stay nice, as I’ve read other people claim that they have discolored. I know they have a lifetime warranty, but if the CS is the same to have them replaced on the lifetime warranty, I’m not looking forward to it. I’ll repost when I hear back from CS.
Response from Blush and BarFeb 22, 2021
Rose: We have multiple messages we have sent to you, and none have had a response. Perhaps our messages are blocked with your email service, or being routed to spam or promotions? This does happen from time to time. Please email us with a valid email to: [email protected]. I have screenshots of all the messages we have sent trying to help, and we are still here if you need us! Return for exchanging can be processed at returns.blushandbar.com. I have a Yahoo email and a Comcast email on file for you, and this will prevent a return from being processed if these are incorrect. Please contact us immediately to update this.
tim C.
Bought two rings for my gf. "GOLD PLATED"? More like gold painted. After two weeks they have already faded to silver. Just spend two or three times the money for 10k solid somewhere else small. You'll be happier in the long run, or she will when her ring never fades. I will not reach out to you to be simply provided more of the same cheap crap, and I scoff at the idea that a piece which costs thousands of dollars would do this. I purchased a solid gold gemstone ring for 198$ from a jeweler in Toronto, and I have a 3 year guarantee that says it will never fade. Also that if a stone were to fall out they will REPAIR the ring. Not send me a cheap replacement. Trying to excuse yourself of this is pretty gross in my opinion. Bring your product up to spec, or else remove it from the market before the lawsuits start coming in because trust me guys. They are coming. Have a great day.
Response from Blush and BarDec 14, 2020
Tim: your displeasure is misplaced. See https://www.brides.com/hand-sanitizer-and-your-engagement-ring-4799195. You paid $49 and received two items, one free. I have refunded your money, knowing we could never make you happy because you simply expected something in more of a Fine jewelry price range while paying $24.50 per item. Fashion jewelry is not the same as fine jewelry. Your expectations were for a higher end piece, and we are happy you found this. While we regret your experience, we know expectations were not aligned with reality in this instance. You should have bought something more along the fine jewelry lines from the start, so your expectations were met properly. We make no excuses- we offer proven facts of industry wide issues- why else would there be articles addressing this? We consider this matter closed, and wish you well.
Martina
The rings are really cute but: 1) After only two months, the gold on my Sasha Sparkle ring is already fading, even if I always take the ring out when I wash my hands or apply lotions. 2) I have some small blisters all around the finger where I usually wear the ring - this has happened to me before, after wearing rings made of cheap metal. I was not expecting something like this to happen with this ring, given that it was not THAT cheap! 3) I had ordered a size 9 and I got a size 8 - thankfully this size also fits me, but this does not speak for a very careful order fulfillment. In short, this was such poor quality! We can get better quality for our money.
L.R
EDITED: Apparently my last review hurt feelings so I'll edit. I ordered a ring. It took longer than expected to receive. I asked the company for transparency on shipping times because I was hoping to wear this ring to an event but the ring took so long to ship that I had to buy another one for the event. Doesn't matter though because within the first 6 hours of receiving it, a stone fell out. The company sent me a replacement, but it was the wrong size and the wrong colour. Even then, I tried it on to see if it would fit. It didn't but during the 2 minutes I was trying it on, a stone fell out. I contacted them a third time and they offered a replacement so I chose a different style ring because clearly the one I had chosen originally was of poor quality. This situation could have been dealt with quite simply but their customer service representative who was answering my emails was extremely rude and filled her emails with rhetorical questions to belittle me. Probably the worst customer service I've ever dealt with in my entire life. If you like the look of their rings, grab something off online discount stores (i would name some but this blushandbar reported my review last for “promotion” and apparently cant handle bad reviews) because you'll get the same quality for a fraction of the price. Or for the same amount of money (or slightly more), get yourself something from a jewelry (again would name some but i guess not) store that sells good quality stuff and has nice employees. Overall, save your money and shop elsewhere.
Jennifer R.
Shockingly bad business practices from this company. They overcharge for cheap and quickly ruined jewellery. Their rings discolour, bend out of shape and the stones are loose in their setting. They don't have a returns policy, only replacements. I read the 1-star reviews and decided to buy from them anyway. Bad move. Believe them, don't waste your money.
Response from Blush and BarOct 25, 2020
Jennifer: Our returns and refunds policies are quite clear on our website, and to make this easier on our international customers, we only require photos to be emailed to us to receive a refund for damaged items. Your email to us on 7/23/2020 inquired about one ring you simply were concerned with the stone being somewhat loose: see below: Jennifer Ritchie 07/03/2020 Hi there, Find photos attached. The stone isn’t missing, it’s just moving around in its casing which isn’t ideal. Also the stone isn’t as clear as the picture I first saw. I’m really happy with the other two rings I ordered but this one isn’t to the standard of quality I expected. Would it be possible to receive a refund? Just for this one? Thanks, Jennifer Our reply: Anne 07/04/2020 Hi Jennifer, Thanks for reaching out and I'm so sorry for your experience. If you find a quality, color, or sizing issues, we are happy to send you a replacement. You can also swap your ring with a different item of the same value. Please let us know what you prefer. At this time, you chose to leave a review, rather than reply and see if a refund was possible with us instead of a replacement. Our second attempt to reach you: May H 07/23/2020 Hello Jennifer, Thanks so much for your time in leaving us a review in Trustpilot. We apologize for such an unhappy experience. For the Moonie glass ring, we can still send a new replacement for you or you can choose a different ring of the same price as a replacement. We can also refund $33 for the damaged ring. Just let us know what you prefer. Should you have any further concerns, please let us know. We're happy to help! We have no replies after this. We would have happily worked with you, but we cannot authorize anything without communication on your part, and we tried to offer options in the case that you would have wanted a replacement.