Blum GmbH is an international company that produces hinge-, lift- and runner-systems and the appropriate assembly tools for the cabinet making and furniture industry.
Blum UK (blum.com) has 48 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Bathroom & Kitchen · Mayodan, North Carolina
Excellent
Bathroom & Kitchen · Greenville, North Carolina
Excellent
Bathroom & Kitchen · Charlotte, North Carolina
New
Bathroom & Kitchen · Fuquay-Varina, North Carolina
New
Showing 41 reviews with 5 stars · Clear filters
SBD
I contacted Blum's UK technical support to get help finding some parts for an old version of their Tandembox drawer box fitted to a kitchen we inherited. Nathan Sydney was so helpful, working out why we had non-standard UK parts and even eventually sending us the parts we needed. Legend. Such a good service.
Chevaune S.
I don’t think I have ever had Customer Service as good as this from any company EVER!! Wow! Andrew dealt with my query and he must be part superhero with the speed it was dealt with! Amazing service from the staff at Blum! Thank you
Roland S.
perfekter Service. Bei einem Scharnier ging die Montageplatte kaputt (nach 20 Jahren) Im Netz die Telefonnummer rausgesucht, angerufen und sehr freundlich und vor allem kompetent beraten worden. Dann schickte ich Bilder von der Montageplatte per Mail und bekam ein paar Tage später die Ersatzteile kostenfrei geliefert. Besser geht es nicht.
Hermann W.
Dass ein Möbelbeschlag nach jahrelanger intensiver Nutzung auch einmal defekt werden kann, ist sicher naheliegend. In unserem Fall war die Befestigungsplatte eines Eckschrankscharniers gebrochen. Im Baumarkt konnte man mir nicht weiterhelfen, zumal es sich um ein altes Bauteil handelt. Nach Internetrecherche stieß ich auf die Fa. Blum, die auf meine Mail sofort reagierte und ermitteln konnte, dass das Bauteil zwar nicht mehr lieferbar ist, jedoch ein Ersatzelement. Heute kam es bei uns an - kostenlos geliefert! - und es passt. So geht vorbildlicher Kundenservice! Herzlichen Dank! H. Wilke
Mary Y.
Our home is over 29 years old. We have had a few hinges fail over the years. I finally decided I needed to order some replacements. I emailed Blum and they replaced them all under warranty! I paid a $12.00 shipping fee, and that's it.
Klaus R.
Habe letzte Wo ein defektes Scharnier von unserem Wohnzimmerschrank Bj.1995 fotografiert und an den MA Hr.Kaufmann gemailt,umgehend bekam ich Antwort dass ich 2 Scharniere kostenlos zugesendet bekomme. Vielen Dank für diesen absolut vorbildlichen Service. Und liebe Grüsse von Klaus u.Monika Reutter
Praise where praise is D.
Truly exceptional customer service, always quick to reply by email with expert advice, and generous in supplying replacement parts. Not to mention that their products are ingeniously designed and very good quality. Blum should be considered an example to all of how to look after (and retain!) customers.
Thomas H.
I have never had such good customer service in my life*. My kitchen was fitted over 30 years ago (yes, thirty)- doing some odd jobs this week I wanted to adjust some slightly tired/saggy drawers. Called up Blum to buy some spare parts/ replacements as some of the plastics on the runners had broken- instead, 4 new pairs of runners were immediately sent to my home under their lifetime warranty. No joke- I had not heard of Blum a week ago- now I will never buy a runner (or anything else they make) from anyone else. Absolutely incredible service and warranty. This experience has made my weekend. *In fairness, Leatherman also have a genuine lifetime warranty I have experienced