G. K.
Underwhelming platform, limited US job listings, and non-existent customer service
As an Executive and Columbia Business School MBA, I was offered a discounted yearly subscription to BlueSteps through our Alumni portal. The subscription cost around $215 dollars for a term of 12 months. Looking back, I wish I had avoided joining this platform. BlueSteps can be best described as a job listings aggregator, similar to other mainstream websites. In my first month using BlueSteps, many of their specialty job search functions were non-operational or disabled, including the AESC Executive recruiter database and exclusive listings. As a paying user, I felt that I was receiving a poor return on my initial investment. At the time, I sent BlueSteps support an email conveying my concern on these issues and it went unanswered. When BlueSteps rebooted these features in 12/2023, I found that a majority of the job listings were international (non-US) and mostly in the academic sector. When looking in the US, and in areas like NYC, I found a general lack of recruiters and listing that were contrary to BlueSteps value proposition when I signed up. Since I paid for a full year in advance, I held out hope that my site experience would improve - it didn't. Four months into my annual subscription, BlueSteps attempted to issue a new annual subscription for my account onto my payment card. I was notified via email that my payment didn't process (one that i didn't anticipate being due) and that my subscription was suspended. I'm not sure what to say, as my payment card didn't change, yet BlueSteps continued to attempt rebilling me weekly through the next four weeks. Over this process, I was surprised at how active BlueSteps was to take steps to deactivate my account visibility and access to their platform features, while ignoring any requests for support as to why my annual subscription was being rebilled after four months of service. I spent a considerable amount of time reaching out to Bluesteps, via their website email, LinkedIn page, and known BlueSteps Executive consultants to try and get assistance. Its clear that this firm lacks a modern customer service proposition - seven personalized emails and multiple voicemails went unanswered over four weeks - and when calling their corporate line, I found that their corporate number was either invalid or had a full voicemail. I had strong hopes for BlueSteps and their partnership with AESC. This experience left me very disappointed and I do not recommend this service for others Executives looking for job opportunities within the US. Ironically, through this journey, BlueSteps still has not removed my payment card from their system after multiple emailed requests. I feel that I will be forever tied to this firm, in the event they wish to bill me for a service I no longer desire. I am emphatic for others who have allayed their concerns with similar stories with BlueSteps and hold out hope that the firm remedies these issues.




