BluePearl Veterinary PartnersReviews of bluepearlvet.com

Was charged nearly six grand for a less than three day stay that ended with the death of my parents dog. I WAS NOT contacted prior to them charging my Care Credit card, even though I am the account holder. Then I requested an itemized statement of charges and still have not received that via email. This facility is extremely overpriced and they truly should be ashamed of themselves. There are better facilities in OKC, with much more reasonable prices.

The location in Paramus NJ is the absolute worst place one could take their pet!! My dog was accumulating fluid in her abdomen and i was a mess. I took her to this place and they told me that had to keep her there overnight and it was cancer and most likely she would need to be put down. I left and the following day i went to visit her. At first i was told they could not bring her out bc she had to remain in an oxygen box so i insisted i enter the back to visit her. The nurse was ridiculous and took Bella out and held her and only wanted me to visit w her while she held her. This is where i became irate and told her tonget lost and leave me with her alone. Bella had the most loving personality w everyone she saw. She dis not react that way w the nurse. I understood Bella needed to go out and the nurse told me she did not bc she took her out twice!! I brought her out anyway and this poor dog peed and took two of the largest poops she ever had!! I then immediately called the people necessary to build an oxygen box in my home bc inwas told she could not live outside of it. I picked Brlla up later that day and she never stepped a paw in the box and lived 3 healthy years after that!!! Moral of the story is... NEVER TRUST ANYONE TO LIVE YOUR PET BC THEY DONT AND WONT!!! Be the boss of what their life shall be!! Blue pearl is a big flop!!

Pet parents: try to remain calm and rational during times of emergencies/stress as the emotions can get the best of you like it did to me. This is a predatory business. I regret euthanizing my very young pet for constipation. Yes, for constipation. I felt extremely pressured to euthanize my pet for constipation (megacolon) because the hospital was about to close soon, I did not have another $4-5k after already spending thousands of dollars at another vet to deobstipate my pet (they recommend bluepearl “specialty” hospital) my pet was I assume hypoglycemic (tremors/shaking), and he did not eat/drink for 5 days after the hurricane. Unfortunately, while most of the staff is excellent with the utmost compassion, the business practices aren't: either they charge you $1k to euthanize your pet or you scramble to find thousands of dollars to save your pet (hence, feeding off of your desperation/emergency). It should be illegal to charge more than $500 for euthanasia. Regardless, you are paying $$$$$$$$ just to walk into the building. Why does it cost thousands of dollars to take fecal matter out of my pet (deobstipate)? Why weren't other options offered like a bloodwork panel, imaging, giving my cat some glucose so it won't bottom out from not eating/drinking 5-6 days, alternative solutions at home like a soap suds enema or other constipation medications, etc. Because capitalism (Blue Pearl has to make $$$$) and a lack of vet practice regulations federally and state wide. Thankfully, I learned from this experience and was able to catch the symptoms early for my other pet that was constipated. I recommend UF Vet and for your pets to have Trupanion insurance or some kind of pet insurance. This was an avoidable kill, I have a lot of trauma due to how insanely predatory this business is and because this pet was my emotional support pet. I wish I would have taken the pet home with me and gone to a 3rd vet the next morning for another opinion because honestly I believe the pet was not as close to dying as I thought and I will live with the regret. The audacity to send me a sympathy card after the vet came in and she claims she only did a physical exam on my pet to then recommend euthanasia. How is this a scientifically driven vet practice, better yet how is this a *specialty* hospital? And if you say that my name didn’t come up in your records I will gladly go in person to confirm I indeed am in your records.

A Stressful, Dishonest Experience with Dr. Jackson at Blue Pearl I recently adopted Monty, a senior rescue cat who had undergone extensive testing prior to my adoption and was under my primary vet's care for his heart and kidney issues. Concerned about his health, my vet suggested he might need surgery on his ears, so I made the 3-hour drive to Blue Pearl, believing I was seeking a critical procedure, but it turned into a nightmare of unnecessary tests and massive bills. Dr. Jackson told me from the start that Monty would need surgery, without even conducting a CT scan to confirm it first. I trusted his expertise and paid $10,800 upfront, believing that after years of dealing with itchy and inflamed ears, Monty would finally be able to live comfortably. I thought the procedure was the only option to provide him with a better quality of life. After keeping Monty overnight—causing us both significant stress—3:30pm the next day they called to say no surgery was needed. However, I was still billed $5,714.18 for a series of unnecessary tests that only make sense if surgery were going to happen. They even labeled a simple CT scan and ear exam as surgery on paper to justify the charges. When I questioned why these tests were done, I was spoken down to by the dermatologist and management, who offered no apology and continued to claim everything was necessary—even though it clearly wasn’t. They acted as though I should be grateful Monty wasn’t having surgery, but the fact is, I never should have been told he needed surgery in the first place. My family and I endured days of anxiety, thinking I might receive a call that Monty died on the operating table, all for no reason. As a senior cat with pre-existing heart and kidney issues, subjecting him to unnecessary tests was reckless and cruel. When I raised my concerns with management, they refused to provide any refund. I had specifically stated that I was willing to pay for the head CT and ear consultation, yet they disregarded my concerns and insisted all these tests were required. Dr. Jackson's only responsibility was to assess whether Monty needed ear surgery, and instead, he pressured me into a costly and distressing situation. I trusted Blue Pearl with Monty’s life, and they failed both him and me in every possible way. This entire ordeal felt manipulative and exploitative, and I would warn any pet owner against trusting Dr. Jackson or Blue Pearl with their pet’s care. They miscommunicated, overcharged, and left us stressed and feeling taken advantage of. A CT scan was all that was necessary from the start, but instead, I was billed for countless unnecessary tests, all while being told Monty needed surgery when he never did. Save yourself and your pets time, money, and heartache—avoid Blue Pearl.

We waited 5 hours to be seen by the vet. The vet kept her overnight and we paid $2,000 before leaving her. They wanted a total of over $5,000. The next day we picked her up and she was worse than when we left her. When we got ready to give her evening medications, we realized one was a muscle relaxer and didn't give it to her. The next morning, she was alert and walking normally again. They charged us $2,000 becasue their vet didn't recognize our dog was over sedated on her medications. The place was also freezing cold, which made 5 hours seem even longer.

One of the worst experiences ever! The front office was rude and unprofessional. They left me and my animal stuck for 8 hours in small room. They checked on us only once. I would never recommend it to anyone.

If I could rate them a minus 5 or lower I would. Incidentally, I live in Northwestern, WI, not California as Yelp has noted! On August 15th my daughter brought our large breed young dog to Arden Hills, MN Blue Pearl because she was hit by a car. We were the only client in the clinic, and arrived around 6:00 p.m. The veterinarian on staff and the staff were by all means, efficient, knowledgeable and pleasant, nothing negative there. Our dog had X-rays, and pain meds, but the X-rays would not be read until 10:00 p.m. My daughter left, as we live 2 hours away. The doctor called me to tell me there was no surgeon on call and therefore no amputation or surgery options would be done that night and I was to come and get her that night. I explained again that we live 2 hours away, and the plan was a surgeon was to see her at BP in the a.m. I said can she stay the night since we will be bringing her back in the morning and we live so far away. They said okay, but it will cost you $3,000 for her overnight stay. I said $3,000? For her to sleep, as she was on heavy pain meds, and this clinic is open all night anyway? I explained it was not in the best interest of my 100 pound dog with a severely multiple leg fracture or me to drive at night 2 hours only to return the next morning. The vet said she would discuss it and get back to me. She said they would wave that astronomical fee but I had to be there by 6:00 a.m. which we were. If we decided to have the "amputation" done there in the morning, there was no guarantee as the hospital side was full. Also to move our dog with multiple fractures from one part of their hospital to the surgery area they would charge us another $1,500. We opted to take her elsewhere as this whole experience was to us showed zero regard for our dog or us for that matter. They put a splint on her leg that cost $381.50 that didn't even last 7 hours and it was put on incorrectly and needed to be redone at the next place we took our dog. We will be having a plate put in our dogs leg, AMPUTATION WAS NOT RECOMMENDED by two other veterinarians, for a total of $4,000 instead of the additional $8,000 to $10,000 Blue Pearl quoted to AMPUTATE her leg which would have been a total of $13,000! I could write more... but I hope those reading this get the idea that this kind of monopoly vet clinic is nothing but corporate greed at its finest. Let me save you the time and your money, go anywhere, but Blue Pearl!

The worst place EVER! I took my cat to BP in Southfield, MI last night to have him checked cause he had severe weight loss, could barely walk, not eating/drinking etc. The lady who took us in said that it looks like kidney failure. After 3.5 hours of ''the Dr will be right with you''...I never saw a Dr. And the Dr NEVER even examined my boy. He lay dying in his carrier in a room where no one was paying attention to him. They told me that it's an ''Emergency'' clinic. Um, hello I brought him here to see you cause it was an EMERGENCY! yet you just let him lay there doing nothing as animals healthier than mine are walking in and walking out in a timely manner. Stories of how ''we dont have a Dr on staff just yet'' to ''it shouldn't be much longer''. i spent a total of almost 4 hours just to leave with my baby boy, and no help. i'm furious. then as i signed the ''papers'' to avoid any liability from them for taking him home, they told me ''you need to take him somewhere soon cause he's very sick''. UMMMM, isn't this why i brought him to the EMERGENCY VET? you're business needs to be shut down and honestly, how you haven't been sued for negligence yet is beyond me. you guys are horrible and don't know the true meaning of EMERGENCY. and thanks to you and making my boy wait for over 3 hours..i'm heartbroken to say that he passed on our way home. where he could've passed peacefully and surrounded by his family. thank you for that.