BluePearl Veterinary PartnersReviews of bluepearlvet.com

We took our 11-month-old Husky to them. We had gotten this little girl at the pound. She wouldn't keep anything down and was very sick. Basically, after spending Over $2500 she is no better and they said to bring her back and it will be another $2500 to hopefully make her better. I'm so sick of being taken advantage of I could puke myself.

Dr. Springs is incredibly poor in communicating key pieces of information and action which resulted in us scrambling to get needed medication to control our puppy's symptoms. Would advise seeking specialist vet Healthcare needs elsewhere

Thank God, I’ve never had to make a visit to the ER for my dog until last night and it was the worst experience. They just charge me $200 for the doctor to come and touch his stomach and say yeah he’s upset which I already knew and to give me a paper saying that he was gonna die if I didn’t do a surgery in two years because he’s a great Dane They were no help. She didn’t give me any information ot tips on what to do on what was going on with him right now, but rather the information that I needed for in two years, which was not important to me if my dog is sick right now thank God he’s doing better with my own research. Don’t trust this place.

UPDATE: DO NOT GO HERE. THEY WILL DENY ANY WRONGDOING, AND NEVER OWN UP TO THEIR MISTAKES. When my dog needed to go to the er THEY DO NOT ANSWER. When you call and leave messages and call and call again THEY WILL LIE TO COVER THEMSELVES. When your regular vet calls because your pet is dying before their very eyes THEY WILL NOT ANSWER AND THEY WILL LIE LIE LIE THAT THEY RECEIVED NO CALL. Our vet of over ten years would not EVER tell us she called if she didn't follow through. We trust her implicitly. But BluePearl? Do not ever EVER trust these people. Our dog's condition progressed severely and could have been caught much earlier if this office had simply picked up a phone to speak to our vet. We will be searching for every avenue to report this practice. Original: I could NOT in good conscience advise you to take your pet here for oncology services. They are great while your pet is in the treatment phase, but the second our radiology course was completed we ceased to exist to them. We have had multiple tumors appear elsewhere since our dog's first treatment, and have repeatedly tried to reach BluePearl for advice and records. We have called over and over. Our regular vet has tried directly calling for records and information. BluePearl HAS NOT ANSWERED OR RETURNED A SINGLE CALL. Not to us, and not even to our veterinarian. They do not care about you at all once they have your money.

When I arrived, I was asked by the secretary if I wanted to pay in treatment stages and not sign over complete control to Blue Pearl, because I am on a limited income. The Dr. specificaly told me $800 for 24hrs including, medication, suck fluid out from lung, and will do everything in his power to help my dog. 12hrs later I get a phone call saying my dog will be discharged because more money is needed. So when I arrive to pick my dog up, they demanded an additional $300 in order to release my dog. A Complete LIE! These Dr's are so kind, yet so dishonest, nothing but money hungry, they will cheat you out of your last dollar. I was warned before hand from my best friend who got the shaft from Blue Pearl as well. They know they are the only overnight Animal ER around so they take advantage.

This place is truly a house of horrors. They misdiagnosed our dog, and even when given the correct diagnosis from another vet they refused to listen! He suffered horrifically for 5 days before he died after surgery. the surgeon admitted if they had called him in 2 days earlier he could have saved him. Blue Pearl is owned my Mars candy and all they care about is MONEY, not your pet!! They even called me at 4:30 AM to demand more money or they would discontinue care. I told them I would bring the money in the morning but they insisted the payment had to be made on the phone right then or they would discontinue care. We had already given them over $10k, in the end we spend just under $20k in 5 days trying to save him. NEVER never take your fur baby to them. DrS (?) Aubry Hirsch and Jeremy Libby are personally responsible for the suffering and ultimate death of my dog. They should be out of business!

On May 6 I was sent to BluePearl pet hospital with my 14 year old Shepherd Mix after her vet discovered that she was bleeding internally. The hospital performed an ultrasound and informed me that she had a tumor on her spleen, and that the spleen would need to be removed immediately or she would not survive. Following an ultrasound I was told that the tumor looked “clean” and that they felt reasonably confident that the tumor was most likely benign. I asked multiple times if the recommended treatment was reasonable for a dog her age, and was told that they saw no reason why she wouldn’t make it through the surgery, recover, and still have several years ahead of her. So based on that information and the assumption that they knew best, we agreed to proceed with the surgery. I was provided with an estimate outlining a low end of $11k and a max of $13k and submitted a deposit of $9k. On May 10 when I arrived to pick my dog up I was charged $17k. This was more than $4k over the max estimate that I agreed to, and at no point did the hospital contact me to approve additional charges which is the process indicated in the agreement that I signed. On May 11 I received a call from the hospital, informing me that the biopsies came back showing that the tumor was actually malignant and that she had 6 weeks to 6 months left to live. 10 days later I had to take her in for euthanasia as she was in noticeable discomfort and showing signs of internal bleeding. This experience has caused significant emotional distress to my entire family, not to mention the amount of debt we incurred which has caused significant financial hardship. Additionally, it was made apparent that I was given very unrealistic expectations when deciding to proceed with treatment. Upon doing a simple google search it was made apparent that there was always a very high probability of her tumor being malignant, and that even if there was no cancer, the survival rate for dogs after a splenectomy is about 52%. We trusted the hospital to be the experts during a very emotionally distressing time, and were pressured into making a decision that ended up being based on unrealistic/deceptive information.

A horrible experience with Blue Pearl, who charged $4500 for a single day of care yet they failed to inform us of a likely cancer in my pets system that was in the report they ran - yet failed to inform or give to us - while we were racing to treat his seizures and stabilize him. the experts Blue Pearly used didnt even read their own report; i received it from a separate pet hospital that informed us that out efforts were unlikely to help our poor dog. we ultimately had to put him down that day and stop the suffering, it was horrifying that our trust so betrayed and caused us so much grief.