BluePearl Veterinary PartnersReviews of bluepearlvet.com

My vet was closed, I was told to take my dog to Blue Pearl. So I did, Snoopy had thrown up bile that morning, then he threw up on and off during the day. I realized after thinking about it that he was not able to hold down even water and had throw up 10 times on through out the day. When we got him to Blue Pearl they took him to the back to access him..... They took me to a room and I sat there and waited. When I turned around and looked back out to the waiting room they had given my dog to the person that I came in with who is a friend of mine ..... But Hello, they should have talked to me to let me know something. We waited .... the staff was busy ordering food telling me it could be a few hours before we could be seen. So we sat there for 3 hours. They said nothing this whole time. I went back up and told them that Snoopy had thrown up two more times while we had been there. they didn't care. Just have a seat! I asked so are you trying to tell me that we could end up sitting here until Midnight and still may not be seen! they were like well yea ... they were NOT that busy, they said Snoopy was NOT Critical! He had thown up 12 times. I left and brought my dog home and started to look for another place to take him. By this time he now had BLOOD coming out of his Butt. I rushed him to the next 24 hr Vet and they instantly took him and got a IV in him my dogs level of dehydration was at 70 and normal is 40! So yes, Blue Pearl my dog was Critical and all the time you had me sitting there waiting he was getting worse! I called to tell you what happened and you had NO care and you did not own up to what you did and what you put us all through. You even tried to justify that you gave my dog to the person I came in with was (name of a former boyfriend) like you telling me that you gave my dog to him was you covering your butt. Again your lack of even saying are you (name of the ex?) to make sure they were giving my dog to the owner of the dog! All around BAD experience. They should not accept patients if they do not have a VET to look at the animals that were coming in and you were not that busy but yet said you had a CRITICAL cat in the back and we just had to wait! What is Critical to you? A bone poking out, did Blood coming out of my dogs butt make your "critical" list ? The 24 hr vet I took my dog to .... they were doing surgery on a pet at 10:00 p.m. and they had the staff to take care of my dog and me. I got to spend the night there with my dog ! Do NOT take a Turnip to Blue Pearl they would let it dry up and die!

Please help me to find my cat!!!! I took my cat to this hospital on June 30 at night for emergency help… the cat was found in 2020 and the person who found him contact the owner and the owner didn’t want him back.. so I took the cat and in June 30 2022 my cat (this cat) needed help and I brought him to Blue Perl hospital in Levittown PA.. since then I couldn’t get any updates because they told me that cat has a microchip and they contact the owner and owner is willing to take responsibility of the cat… this is lie… the owner didn’t want the cat two years ago… I have people who can prove it.. please help me to find my cat

Do not go here! If your vet refers you, demand another place! i had to go get for an ultrasound and the vet, the tech, the check out person, were all non caring, way less than empathetic for your pet, and just want to rubber stamp your paper work so you can go to check out and give your credit card to a less than empathetic, non caring check out person. Worst veterinary experience I have EVER had- DO NOT GO HERE!!!!!!

My dog was sick my sister called the hospital and they took her name, my name, and my dogs name. told her if i could be there within the hour they would take me. got there and they acted like they never heard from my sister or me and refused to take my dog. i thought a 24 hour vet hospital should never turn a animal away. never will i go to the one in southfield.

Probably the absolute worst customer service I have ever had, in anything, in my life. Beyond horrible. We have a Shih tzu with Cushings disease and significant weight loss . Our regular vet advised us today, on a Sunday, to go to Blue Pearl in Atlanta as they were the best and had vet specialists available. We arrived at the Howel Mill location at 6:10 p.m. The initial front desk persons was friendly and professional. After about 30 minutes we were placed in a room and told the vet would be in shortly. So began the problems. Over two hours later, finally an employee entered the room and started asking questions. They did not identify themselves my name or profession. No idea if this was a veterinarian or a tech. We proceeded to give a thorough account of the situation and our dog was taken back. After waiting another two hours we were greeted in the room by Jessica from the front desk. She inquired if everything was ok, to which I replied that it was not ok. She had no Information about our dog. Being very frustrated by this poor care, all she had to say to me was to “ dial it down a notch”. I asked her again to find out about our dog at which time she left. Approximately 2-3 minutes later , Clinton entered the room. Again , no idea if he was a vet or a tech. He eventually said he was a tech and that he was “in charge “. He also had no idea about our dog other that she was “ just chillin back in her kennel. He had no idea of any care that had taken place. He tried to explain about the vet to see our dog wasn’t there yet and that we would probably not be finished by midnight, another 2 hours away. He did subsequently learn that our dog had no actual evaluation and no lab work had been done. This was 4 hours into our visit. When I asked if the vet that would see our dog was in the building, he ignored me and walked out of the room. He returned with our dog , what had been in a kennel for 4 plus hours, soaked in her own urine and fecal matter . He left again not to be found. We decided our dog had been traumatized enough and proceeded to leave. I asked for some assistance to try and wipe some of the urine and fecal matter off our dog for the 1 and a half hour drive home. Clinton finally reappeared with a single napkin which was useless. We had absolutely horrible customer care from Jessica and Clinton. In no way would I want these individuals to be a part of my company or deliver horrible service to anyone else’s loved one. I understand staffing issues as I am a medical professional, but that doesn’t excuse the wanton neglect and poor care of our dog. If we had been simply communicated to as to what to expect, we could have made an informed decision regarding staying or leaving. I feel bad for all the other pets left to wallow in their urine and feces for hours. It’s really an abusive situation. I will continue to voice this opinion by whatever means necessary including social media, local media outlets, and animal rights groups . Please never consider using this company for any care whatsoever.

My dog was pregnant and a puppy was coming out foot first. I called the blue pearl emergency clinic in st cloud MN. they opened at 6 pm. I called when they opened they told me they couldnt see her till 7 after 7 pm. I brought her there at 7:00 and they took her and i waited for 45 minutes before i talked to anyone about her. They helped her deliver the puppy that was coming out foot first and assured me that it would be better for her tp have the rest of the puppies at home naturally and told me that if i thought i needed to bring her back for a cesarean i would have to bring her back by 3 am because thet closed at 8 am. I called at 2:30 am and told then that she had not delivered any puppies and there was green stuff leaking out of her vagina, they told me that they had another emergency and couldnt help me. I had to wait until other vets opened up at 7 am to bring her somewhere else. They did a cesarean when the had time they saved 3 more puppies and 2 hours after the surgery she crashed because she was in labor too long. This vet does NOT care about animals i was told by other vets that they should have done a cesarean and not sent me home. 0 stars for this business this was a horrible experience.

If I could give zero stars I would. Called in ahead of time that my little dog was bit by a snake. Told them I would be there in 15 mins. They told me they would be ready. We ran him in and they gave us paperwork. Filled it out and still waited. Asked again if vet was there or could anybody at least check vitals. They told me to Sit down. I called another ER vet drove and extra 30 mins. I am furious this place wasted precious time my dog needed.

Zero stars. Our dog was discharged home after blood work and X-rays were “normal.” She continued to decline. I requested copies of blood work and saw that some levels were elevated, took her back (huge mistake) and requested an ultrasound. They found a foreign object in her intestines. She was “babysat” for 3 more days-given fluids and sedative. She saw 5! veterinarians during her stay. All said surgery was NOT warranted despite her vomiting and painful abdomen. Five thousand dollars later, we brought her home and took her to another ER veterinarian. Surgery was performed and she was home 8 hours later for only $700. She is back to her normal self and we are so thankful. If we could do it again, we would obviously not take her to Blue Pearl. There are other ER veterinarians in the area. I would strongly encourage you to take your pet somewhere else. Despite advocating for surgery during her entire stay at Blue Pearl, the surgeon (Dr. Kevin Au) and fellow staff were allowing her to go 7 days with foreign object while vomiting and in pain. It was the hardest thing to watch, and I only wish we had trusted our gut more and brought her home sooner.