BluePearl Veterinary PartnersReviews of bluepearlvet.com

We took our 15 month old dog (Sloan) to an eye doctor because she had a red eye and swollen glands under her jaw. The eye doctor was “Eye Care for Animals in North Scottsdale”. Immediately the Vet said that my dogs issue was not her eye and that she was very sick. The took a sample of lump under her jaw and sent it off and referred us to the animal hospital next door. This was Blue Pearl Pet Hospital. We were able to get Sloan in the following day and Dr. Sara Ford was able to see our dog. By this time we had received the results back from the sample that was taken, and the Eye care vet said that the sample came back as metastatic cancer. Dr Ford had received the results as they were brought over from the next door vet. Dr Ford looked over our dog and said that she did not believe that our dog had cancer because she was so young and in 30 years of practicing, she had never seen this. She told us that she didn’t believe the lab results that we had. She said that we need to get xrays taken of Sloans head neck and chest and take more samples to send in. If the xrays came back clear then we should have Sloan have a CT Scan. The xrays were negative and we scheduled the CT Scan. Two days later we took Sloan in and she would need to spend the day in order to get the scan done. We dropped her off at 8:45 am and left for the day. We picked Sloan up that Thursday night and we were told that we will hear back within 24 hours. 48 hours later we had not heard back so we called and we told that they would call us back. 8 hours later we had still not received a call and we called again. I was told that the doctors have rounds and they would call when they get a chance. I asked how long that would be and was told they don’t know. I told them that if I didn’t hear back by 8pm I would stop by to talk to the doctor. Less than 20 seconds later from my call my wife received a call from Dr Ford. Dr Ford went on to explain that the lab they use doesn’t work week ends and that they will not know anything until Monday. Monday comes and we don’t hear a thing once again. My wife calls and they say they will send the results and have the doctor call. They send the results and they are from Antech lab in Irvine California and the report is the same Thursday that we had our dog tested and Blue Pearl Pet Hospital failed to let us know. The Friday, Saturday and Sunday that Dr Ford ignored the results, the patient and their customer, Sloans health had rapidly declined to the point that both of her sinus canals were blocked, her lymph glands had increased in size and Sloan had not slept in 3 days. Other than the emailed report that I can not read because I am not a vet, I still have not heard from the Hospital or any doctor or any other staff member at Blue Pearl. At 5:00 pm Monday night I had to put Sloan to sleep! In my opinion this Hospital is not interested in helping your dog get better. They have doctors like Dr Ford that the only interest is getting you to spend as much money as they can by playing on your heart strings because we love our animals. They want to get every test and diagnosis they can just to make money. I have done some more research in the area and it is my opinion that there are a lot of great animal hospitals close by that you should look around before choosing this one. We spent $5000 to look after our dog and have still not heard from them.

Took a small dog in , after hours, for a bug for which multiple other dogs in family had been treated. Diarrhea and vomiting. Clearly informed them of treatment given to other dogs that resolved issue ( antibiotic and anti nausea medication). They took my dog to back for several hours and then came out and told me dog needed to be hospitalized overnight at $$$$ due to its condition. I demanded dog be brought back for me to observe. Dog was shaking due to fear but otherwise was alert and happy to see me. I refused hospitalization. They gave 5 lb dog fluids under skin and sent home meds and saline bag with instructions to give more fluids next day. They had put so much fluid under the skin that it took 5 days for his body to absorb it. I did not administer any additional fluids. Antibiotics I had requested resolved the issue. Bottom line is they wanted the money for hospitalization and were not looking after the best interest of my fur baby.

My husband and I were traveling in our motor coach when Diana, my 9-year-old female Bombay cat became sick. Fortunately, we were near a pet hospital on Purdue university property in Indiana where Diana was stabilized enabling us to return her to her primary care veterinarian. Diana’s primary care veterinarian reviewed the hospital reports, completed an examination and additional tests, then determined an ultrasound was needed for further diagnosis. Since the primary care office does not have ultrasound capability, Diana was referred to BluePearl for the ultrasound and specialist perspective. Once the ultrasound and examination by the specialist were complete, we asked for a care conference comprised of the specialist, the primary care veterinarian, and us. BluePearl refused. BluePearl would send the test results to the primary care; however, there would not be a team effort. Our choice was to be a BluePearl customer or not. We met with the BluePearl veterinarian and asked questions until we understood all he said regarding the surgery he recommended. Surgery would be exploratory to investigate an inflamed and possibly infected bile duct to determine if the cause was cancer and what corrective procedures may be appropriate. We asked about an investigative procedure the primary care veterinarian had considered, a needle biopsy. We suggested guiding by ultrasound. The BluePearl veterinarian dismissed the approach. Concurrently, he emphasized the surgery he wanted us to authorize was not to resolve a known condition. He made sure we understood the surgery had a less then twenty-five percent probability to save Diana’s life. He also made sure we understood, either authorize surgery for ten thousand dollars followed by a possible minimal five thousand aftercare, or take our cat from BluePearl. After our prolonged “near begging”, the BluePearl veterinarian agreed to 24 to 48 hours of IV medication requiring hospitalization. Diana’s primary care veterinarian suggested an additional 24 hours of in hospital monitoring after removal from IV medication because it is good medical care practice; care the primary care office could not provide because it is a small practice and not staffed for after hour care or emergencies. The BluePearl veterinarian refused and released Diana. BluePearl provided six Rx medications and a written prescription when Diana was released to us. Many hours after we had returned Diana home, we received a phone call from a compounding pharmacy affiliated with BluePearl. They had an eighth prescription from BluePearl. While seeking clarification of the nature of the prescription, it became evident the location of the pharmacy selected by BluePearl was over an hour from our home. BluePearl had never asked us about a compounding pharmacy of our choice. It is understandable that many patrons of BluePearl may not understand the nature of a compounding pharmacy; however, I clearly made my status of Dr. repeatedly known to each BluePearl employee. I had the BluePearl pharmacy transfer the Rx to my local compounding pharmacy. When we left BluePearl with Diana, the technician provided extensive outpatient instructions including instructions to call for Rx refills when needed. Today, we phoned BluePearl for Rx refills and were told the veterinarian had left written instructions to deny our request and to refer us to the primary care veterinarian. I reminded BluePearl of the fact Diana’s primary care office is too small for after hour and weekend response. I asked to speak with a BluePearl vet. My request was denied. Every step of our BluePearl experience exposed a primary issue of financial profit rather than care. There was no regard or professional perspective of the primary care veterinarian who knows the pet and the pet’s family. BluePearl veterinarians have no bed-side manner and corporate policy appears to ignore respect for the customer. Future care of our pets will include every conceivable effort to avoid subjecting them to BluePearl profit motivated care. Dr. B

My 11 month old kitten was very sick and I was concerned she wouldn't make it through the night so I took her to the only 24 ER closest to me in Brandon. I was expecting more from a place that is being trusted to care for our pets. I'm the only one at the front desk, waiting for one of the two receptionist to acknowledge me which neither did until I said "hello". Filling out the paperwork I questioned what the required deposit amount is as it doesn't state the amount on the form. FYI, it's $150. Like most people I can't afford it, but our pets are our family and we'll do what we have to. We finally get called back. The vet tech I didn't care for completes the intake. She takes my cat back for vitals. As I'm sitting waiting, I swear this tech literally comes busting through the door sticking her head in, talking incredibly fast about needing my permission to either resuscitate or DNR my cat. As a pet owner when you take them in, you're not thinking they're dying. I'm trying to process this information, the tech kept repeating herself still talking fast. I finally said resuscitate her. Apparently there's an extra cost for that because they sent someone else to let me know. Every time they would tell me the cost, I would tell them I can't afford it which their response was always "the doctor will be in to talk to you". Sadly I had to make one of the hardest decision and had her put down. I was devastated and was there for her final moments but of course they wanted to make sure to take my payment before they brought in my cat to say my final goodbye. I pray to God I don't ever have to use this place ever again. They did not ease my pain in any way, but they got their money. I have two other friends who had to use this place and had horrible experiences. They to didn't have much of chose either because they couldn't wait the next day to see their actual vet and this is the only animal ER in our area.

If I could give no stars here I would. We took our 12-year-old dog here knowing it was probable that we would have to put her to sleep. It was a weekend, so this was not our normal vet office. Unfortunately, we were correct and did have to put her to sleep that day. We requested a private cremation for many reasons and even went as far as explaining to the vet and staff our plans for her ashes. We paid for this additional service, and we were told in 2 weeks we would have her remains. Two weeks came and I hadn't heard from them about picking up the ashes. I called in to ask and immediately knew something was wrong. They were being very vague and kept putting me on hold to finally say the manager wasn't here and they would call me tomorrow. Come to find out, they put the wrong "tag" on her, and she was cremated in a "group" and her ashes were supposedly spread in a field. We were gutted. They were indifferent and had an attitude like, "Oh well, mistakes happen." To make matters worse I requested her medical records because now I was questioning everything. As I started reading them the inaccuracies were everywhere. All of the notes they wrote were wrong and it made me feel like either they don't listen or pay attention...or care. Nothing made sense. People bring their pets here because they are parts of your family. My husband and I had her for the entirety of our relationship. To be just told, "Whoops" was beyond upsetting. The way they handled everything was horrible and insensitive. They wouldn't answer our calls or emails. The worst service I have ever experienced. How can you trust someone with your pet if they cannot even put the correct tag on an animal.

My dog recently had a surgery at my primary clinic. On the weekend we ran out of pain meds so I took him to Blue Pearl to get a refill, since they are the only emergency clinic in my area. I was charged $200 for a 3 minute exam for the vet to tell me my dog is in discomfort. I already knew that he was in discomfort which is why I brought him in to go through the motions and have a vet look at him before getting the refill. The exam was 3 minutes long and was nothing more than a formality to get a refill of the pain medication. Blue Pearl cares more about money and profits than anything else. $200 to walk in the door is absurd.

If I could give negative stars I most certainly would. This place does not care at all about any of the animals that they see. I run a rescue of 18 years and am a 35 year vet tech myself. The staff is rude and uncaring, only trying to cover their mistakes and talking to people like they are stupid. We sent a dog here for emergency care, he had been hit by a car and the shelter called us for help, we picked him up and took him straight to them. They did xrays and gave him a shot for pain. The vet, Dr. Esther Schow told me that they would send a prescription for Gabapentin 100 mg and they did, but we discussed AT LENGTH sending him home with Carprofen for PAIN, but they FORGOT to put i in his bag!!!!!!! AN EMERGENCY VET CLINIC FORGOT PAIN MEDS!!! I called when we got home and realized this...and Jennifer was just about the rudest person I have encountered since starting our rescue 18 years ago dealing with veterinary practices all over this country!!! She was more worried about covering up the mistake than the pain the dog was in. I asked to speak to Dr. Schow but was denied!!! DO NOT TAKE YOUR DOG HERE IF YOU LOVE HIM/HER!!!!!!!!!!!!!!!!!!!!!!!!

On 7/9 my Pomeranian puppy injured her front paw while we were camping. She would not put any pressure on it and would cry out and bite at me when ever I tried to examine it. I thought she might have a fracture. I called all three Blue Pearl's around my location to see what the wait times were to be seen. When I spoke with the Lee Summit location they very rudely told if I was calling in to ask about the wait time then it must not be an emergency. I ended up taking her to the Northland location. When I arrived I was told it would be an approximately 5-6 hr wait. She was crying and in alot of pain so I asked if they could give her some pain medicine while we waited. The tech said she would have them assess her and give her pain medicine. About an hour later they still hadn't brought her back to me so I asked the tech again if she had been given pain medicine and she seemed very put off that I was bothering her and said she would check. Another hour and still no update so I asked the tech again if she had gotten the pain medicine and if she could bring her back to me so I could hold her while we waited. She said she had gotten the pain medicine and was resting comfortably. She then put me in a room. The room had not been cleaned. There was urine on the floor and dog hair all over the seats. I have pictures if interested. I waited in the room another 2 hrs, with no updates. Everytime I tried to get an update the staff was very rude and acted like I was bothering them. Finally 5 hrs later the vet came in to talk to me. She had finally evaluated her and recommended an X-ray. I asked if she had been given any pain medicine and she said no. But they would give her some prior to the x-ray. I was very upset that I had been lied to. They took my dog from me for 5 hours who was in pain and scared and stuck her in a cage and didn't give her anything for the pain. I could of held her and comforted her during the wait. I was given no updates and when I tried to ask I felt like I was bothering the staff and was talked to rudely. I'm a nurse and I work in a busy clinic and we are also short staffed. I understand about long wait times and how frustrating it can be. I would never treat my patients or their family members with such a lack of compassion and caring no matter how busy I was. I have had dogs all my life and many vet visits and emergency visits with them and I can say this was the worst experience I have ever had. I will never take my dog to the BluePearl Kansas City Northland location again or any BluePearl for that matter.