BluePearl Veterinary PartnersReviews of bluepearlvet.com

The absolute worst vet care! They take peoples money and charge people for things that weren’t done! My son was charged almost $1000 for them to wrap Coban and a plastic piece around his dogs leg that wasn’t even properly done didnt keep the dogs knee immobile. I have requested a 💯refund and awaiting a return call. They even talked that the only cure was amputation. Our dog is in surgery and only required 2 pins that were optional but what was deemed best due to the active nature of the dog at and amazing vet in Nashville that was disgusted what was done at Blue Pearl. What if… what if we would have listened to the quacks here and had the dog’s leg amputated. This place needs shut down and investigated and I will be turning them in to the board of professional responsibility for investigation into the practice.

Don't go to this nasty and disgusting ER vet clinic. You will be sorry because your pets will come home with infections. My cat was hospitalized at this facility for two nights and he came home with Feline Upper Respiratory Infection! I work in a healthcare field for human world, so I know infections can happen only when people do not take infection control/cleaning seriously. I had to take him to my regular vet so she could prescribe him antibiotics. But I have several cats at home and, unfortunately, he passed the infection onto two other cats of mine after he was discharged from blue pearl. I was very upset and angry and I requested AT LEAST half of the money I spent refunded as this is due to their malpractice and negligence, but they refused saying that they did not do anything wrong. WRONG!!!! They told me that they did what they were supposed to do for my cat and that's all the matter. Clearly, they do not care about your pets, their true well-beings, their owners and cleaning/preventing infections/virus. Since they did not cooperate and refused for a partial refund, I am about take a legal action and hire a lawyer to go after them. I may even contact TV station to spread the word on what kind of nasty place the blue pearl is.

WARNING. DON'T BRING YOUR PETS HERE! PLEASE READ. My cat has past away after this place. I'm trying to leave reviews everywhere I can find. I feel so numb today because of the experience we went through just mostly what our cat went through. She gave birth on Nov 16th. She seem to be doing ok after the birth. Just on Nov 17th morning she was bleeding to much. We called around to vets and a vet recommended this place. She was there around 11am till 9pm. I called back a few times to see how she's doing and if any updates. They seemed annoyed with me calling even though she said she would of called back with updates. They never did and life or death for our cat I'm trying to stay calm and wait thinking she's in good hands. They the last time I called they said oh ya you can come pick her up now that she's doing better an that her bleeding stopped. We are so excited to bring her home, we get there we pay of course to get our baby back. They bring her to us with her paper work saying that she's bleeding a minumin. I ask them, is she going to be ok? I thought you guys said she was done bleeding? They said she'll be ok and they want her to come home and start nursing right away that that will heal her. I look at her and I can see how bad she look in her face. Just I'm trusting the vets in this moment. We bring her home and we live a half hr away so it's a pretty long car ride for a sick kitty. We get home and do what the vets say. She didn't look good at all. She went into a seizure and past away 10 mins after coming home. She past away knowing she was loved. At home, in her safe place. I did call the vets and called them out on this and they said well we thought she was going to be ok. THOUGHT YOU THOUGHT! "She needed blood" to as well as they said. Why not offer giving her blood! Her family was in shock all day with the mix emotions on hereing she's not going to make it, and then she is back and forth a few times! They didn't offer to give her blood as I thought they would of done that knowing how much she lost! They did not care they only care about the money. I believe that cus this and that they ask how much we had on hand. We could of got more money! We wanted her to live because we love her! We lost our Baby Girl because of this vets and there lack of caring. I brought our kitty to my vets the next day and told them this. And they listen and will not recommend this vets and will do research. They care. I been with them for so many years with all the cats I had/have. I had sick ones that live so long because of my main vets I go to. They would of took our little girl if they had more doctors. They never referred us to blue pearl a different place did and I will be calling that one to let them know. Sorry for Grammer if I had some. I'm so sad, hurt, empty. I have alot of mix feeling, just it's nothing compared to what my cat went through. I miss and Love you. RIP

If I could give 0 stars I would. I was referred to this hospital from my vet. I contacted BluePearl before I left my vets office since my vet was closing up as I was leaving. They quoted me on the phone as services starting at $500-$600. I informed them over the phone what was wrong with my puppy and what exactly I was needing. When I got to the location I had to stay in my vehicle and a lady came out to assist. She informed me I was incorrectly quoted even though I told her that I was not planning to hospitalize my pup if the cost was 5k as I could not afford that. She came back out with Marissa whom proceeded to tell me "do you want this dog or do you want a dog" after I informed her that I could not afford 5k to hospitalize my pup. I told her "you can't tell me that, youre making it seem like I dont care for my dog because I don't have the 5k to hospitalize him. My vets office is closed for the day and I have nowhere else to take him can you please provide him with antibiotics, IV and some nausea medication so I can do my best to take care of him at home." She proceeded to tell me that there were other hospitals in the area that started at 2k. I again told her I dont have thousands to hospital my dog with you telling me its a 50% chance of survival. I begged her to take him in and give him an IV, medications and something to make him more comfortable so I can do my best at home to care for him. I explained that my dog was already dehydrated and hadn't really eaten much since Thursday evening (It was Saturday afternoon). She told me that I was not treating his condition and only putting a band aid on his issue and that he would "die anyway" I again begged her to provide the meds and IV and explained that my vet offered this service before I left but when I spoke to someone on the phone, they said it would be 500 to do these things and keep him for at least 1 night. Marissa again refused to give him the IV and instead suggested I euthanize him. I informed her that I was not ready to give up on him yet and that I wanted at the very least the opportunity of a possibility for my puppy. She again refused and told me that I would not be able to care for him and his only chance was the hospitalization, mind you she had not looked at him, or even bothered to take him in for an evaluation, nor did they look at my paperwork for him. She told me that he would bleed from both ends and that it would be a traumatic experience and that I was not able to do these things on my own. She went back inside and called a few foundations after I was crying hysterically that I couldn't afford the cost when she made the comment "do you want this dog or a dog" when she returned she made a point to tell me she called 11 places with no response from any. She then informed me there was a few places she can refer, to put him down possibly for free. I again begged her to do something and informed her there was no way I could decide right now to put him down when I wanted at least a chance to try, my kids had not said their goodbyes yet so there was no way I could decide right then and there. I ended up leaving defeated as she refused to help him and had no lack of sympathy. She even at one point told me that she was sorry to be so blunt but I myself am a blunt person and there is a way to be honest and still respectful and instead I feel like she played on my emotions as a pet owner and decided to deny him care when I drove all the way over for a possible chance for him. If you love your pet do not bring them here. They dont care for anything but money. Now while I understand everything comes with a price the lack of compassion and empathy in this type of field is non-existent at this hospital. They dont treat you like a human being they treat you like a money bag. I was ready to spend at most 1000 to help my pet in some way and she just told me hes gonna die. My pet passed Sunday morning between the hours of 1am-4am. When I called them to take him in for cremation they told me it was $75 for communal creation i wouldnt receive his ashes, or I could pay 300 to receive his ashes. I would have to pay an additional 65 for his ink paw print. When I took him in for the cremation I waited out back with my deceased puppy for over 30mins and had to call them to see why I was waiting out back without anyone coming to help. These people don't care about you or pet. Please take them anywhere else.

Took my 12 year old Dog in after he developed a growth under his chin and already had seen 2 other vets. Took him to the Blue Pearl in Augusta GA. Vets name was Kevin A. Kunkel. He told us that it was not going to be cancer like the 2nd Vet had told us that she thought. So our dog has the surgery. Go for his recheck and it is cancer! Cost us 4 grand that we don't have to help our dog & it is cancer. Will never recommend Blue Pearl!!!

Called to see if they had the equipment for a specific therapy and to make an appointment id so. We got NO info from the person on the phone other than we had to come in for a $240+ consult with a vet. But still no answer if they could do the procedure. As others stated - this is a money driven business, rather than a compassionate vet clinic. The person was cold, mechanical and I doubt ever was a pet parent. NEVER will go to them or any other one of their "clinics/businesses" They are owned by MARS corp, also Banfield and others

We were seen at Blue Pearl in Cary, NC for our cat who was losing weight. The internal medicine doctor recommended doing a PARR test, which would be sent to an outside lab, to find a diagnosis. I was told the results could take up to 14 days to receive. After almost a month filled with repeated calls and them saying the results were still “pending”, I still hadn’t received the results. In the meantime my cat was not eating at all and was wasting away. I finally took him to my primary vet, since Blue Pearl wouldn’t help me. She was able to access BP’s records and found that they failed to send off the blood sample for 13 days! By the time we received a diagnosis, more than a month after first taking him to BP, it was too late, the small cell GI lymphoma (which should be easily managed) had spread to his bone marrow and we had to let him go. To add insult to injury, afterwards they asked for our feedback, which we willingly gave. During my conversation with the customer relations specialist, I was asked about an outstanding balance of $671. I explained that was for the PARR test which wasn’t sent out for almost 2 weeks and when we finally got the results almost a month later, they were inconclusive, possibly because the blood sample wasn’t viable anymore. BP ultimately refused to waive the cost of the test stating that it was the lab’s fault. The lab never received the test. Of course not, because it was NEVER SENT! I asked to speak to the manager and was told she would call me back. It has now been over 3 months and I have yet to receive a return call, despite follow-up calls and emails. Honestly, I am not terribly concerned about the money. I am concerned about their lack of transparency and accountability. This practice was recently bought out by BP. Under the former ownership, we always received compassionate, quality, patient centered care. Since BP has taken over, the quality of care has drastically diminished. Their focus is on money, not patients.

I brought my dog in to the nyc emergency room for a non-life threatening issue. She's an older dog and has to take many pills both day and night. When she started to turn her nose up at hard/crunchy food, I got concerned. She was still taking her pills in a pill pocket, but my fear was if something worse was wrong it could progress to her not taking her pills which would make matters worse. When we got there she was examined and they said everything looked fine physically. My dog had multiple issues that were all medically managed. Her biggest issue was congestive heart failure, but again it was medically managed by this hospital and the cardiologist was amazed at how well she was responding to the medications. Anyways, they ran blood tests and said her kidney levels were high and there could be multiple reasons for that. The biggest reason could be the heart medications. However, they wanted to keep her overnight and give her some antibiotics in case it was a kidney infection and also put a tube in her to flush out her kidneys. At first I thought it was a bit much seeing as how I thought maybe she was just having dental pain, but I trusted them as I had so often before and relinquished bailey to them. This was the first time I had ever relinquished her without saying goodbye or kissing her which would turn out to be a mistake. The doctors called me in the morning to say they were worried about her because her gums were a muddy brown color indicating she wasn't receiving enough oxygen which was confusing them because she wasn't breathing abnormally. So, they needed to troubleshoot more, but they were worried for her. For the first time, I now became worried too. They said they would support her in whatever way they could and we hung up. 30 mins later the same doctor called me back with an update. She told me, "I'm going to be completely honest with you. Whomever put the tube in Bailey, put it in wrong. They put it in through the trachea. So, fluid has been leaking into to lungs. We are also concerned that since this was done incorrectly that bacteria could've been introduced into her lungs and she might get pneumonia which she may not survive from." I was in complete shock. I brought my dog in for a non-life threatening situation and now you've made it a life threatening situation. They said she was coughing up fluid which was good and they were going to up her dosage of antibiotics in order to stave off any possible infection and would then support her the best way they could. They also said they were going to use the tube to try to suck out some fluid from her lungs. Now, they said, they at least knew why her oxygen levels were low....it was the misplaced tube that was causing it. Now...I'm REALLY worried. 30 mins later I get another call..."unfortunately, we have some bad news. We were attempting to remove the tube from bailey and she passed away. We tried giving CPR, but were unsuccessful in bringing her back." What?!? I was incomplete shock. I raced to the clinic to be with my baby girl one last time. While there, completely heart broken, I asked to speak to one doctor and one administrator. I told them both that I couldn't understand how I bring my dog here because she was having a non-life threatening issue and less than 12 hours later, she's gone. The doctor said that yes the tube was placed incorrectly but it was just a perfect storm of things that occurred that lead to her passing. The administrator said he was sorry and that even though they would never know for sure, that the tube misplacement was likely a contributing factor in her death. Contributing factor? I'm convinced had I not brought my dog to any clinic that night, she would still be here with me today. I was so completely heart broken by what had both happened and by what was said. "We are truly sorry. We are refunding all the payments that you made both last night and today." Thanks. That's great and all, but you can keep the $6,700. I'd rather have my bailey back.