BluePearl Veterinary PartnersReviews of bluepearlvet.com

They are predators that prey on your love for your pets. Quacks. And they will rob you. And get away with it.

If I could give 0 stars for this practice, I would. I had a horrendous experience at the Langhorne location today, 3/8/23. When I showed up for my cat’s 1 year follow up cardiology appointment at 11:45am, they didn’t have me on the schedule. I showed my confirmation email and, after quite some time with the front desk person in the back where I couldn’t see and hear anything, she returned with a smile on her face, as if she found this humorous, as she told me the practice switched systems and my appointment didn’t carry over to the new system. She said if I wanted my cat to be seen, I’d have to wait 45 minutes to 1 hour while the staff has lunch. I made it clear that I drove 45 minutes by turnpike, incurring gas and toll expenses, and this was THEIR error, not mine, so it’s their responsibility to see her BEFORE lunch, which was how her appointment was scheduled. No budge, so I said I’m finished and took my cat to the car, after which I went back and asked to speak with the Office Manager. She made me wait and, when she eventually came out, she took the position that THEY were trying to ACCOMMODATE ME, which implies they were doing ME a FAVOR by AGREEING to see Violet in 45 minutes to 1 hour! WOW!!!!! This was THEIR system error and they should have bent over backwards to not inconvenience me so significantly. No respect for my wasted time and expense, but I’m sure they would have had no problem accepting my near $1,000 payment for services had I stayed. HORRENDOUS! This practice, like so many others, is owned by a corporate monster that clearly couldn’t care less about service - they know they’ll make oodles and oodles of money, even when people like me vote with their feet because of the shortage of veterinary cardiologists. But I’d rather drive 2 or 3 hours with my cat to have a different experience than trust this practice again.

BEWARE - We took extra care to schedule a critical follow up procedure for our dog that got surgery out of town. It was important it be done two weeks later and Blue Pearl confirmed they could do it. The day before the procedure an admin called to cancel saying “you should ask your local vet if they have time” BEWARE- Blue Pearl has a new corporate owner and is NOT the same vet it once was with a positive legacy reputation!

Had to bring my cat to have teeth removed. My normal veterinary dentist left the practice and Blue Pearl was recommended. I had to wait over a month for the appointment. As with everyone else, I was given a range of the possible cost of the bill. The bill was over $4,700.00 to pull the cats teeth. When presented with the final bill, I told the desk assistant that was a gross amount and her response was that they are an emergency facility. I reminded them that I had to wait over a month. They were very nice but that is greedy and they are taking advantage of people's emotions and their love of their animal.

If there was a zero star this ER would get it. Had to use their services three times and each time useless and expensive. They do everything possible to jack up the bill, give you ridiculous estimate “ranges” that are not even a range with 2k differences between high and low estimates. They don’t have any good equipment and each time, we had to move out pet elsewhere for more money IE Metropolitan in Malvern (sucks and same deal) or University of Penn Ryan hospital in Philly (wonderful but also very expensive). PETS in Lancaster is the best ER in the area. We just used them and all I can say is go there instead!!! What a difference! Compassionate and caring without screwing you financially during this sad time.

The front desk staff are very nice and accommodating. Very pleasant and caring as should be the case. My honest assessment of the medical staff is that they're both hostages and victims of the corporate demand for them to bring in as much revenue per client as possible as opposed to being genuinely caring veterinarians. I can only think that their hard earned degrees and years of developing finer medical skills are wasted and greatly compromised by having to work in such a place. I suppose it comes down to money. Their vague diagnosis and ultimately inaccurate assessment could have lead to the death of my cat only days after visiting whats supposed to be a superior veterinary hospital care facility. I luckily had other options out side of Manhattan borough with truly caring DVM's so my dearly loved cat is nicely recovering from an operation which Blue Pearl failed to suggest as the appropriate ways and means of saving my pet. Lastly I'll state, What a sad excuse for a pet care facility. My score for your operation is less than an F. You utterly failed in your responsibilities and I won't hesitate to tell anyone who asks what my experience was when taking my cat there.

Worst Place to bring your pet!! Blue Pearl Ft Myers and $1300.00 later we left with cough syrup. We there 3 hours - most of time waiting to be seen. Our dog 'coughing' but they never tested for worms of which on serious level can cause your pet to cough. There are a lot of Very SAD Situations on this site and More people need to take time to report medical board!

I wish there was an option for negative zero stars. Please do not go here for a medical emergency. This place is not honest and will price gouge and price inflate a bill to their advantage and not yours. The mistake I made aside from going here was letting them know that my sick pet was an emotional support animal, this disclosed to them that I was disabled and I felt that they priced gouged me even more. Then after my pet was released from BluePearl, I found out the standard of care that was received was negligent and I was heartbroken because he suffered. I realized charges that were not authorized, nor wanted when I was sent the itemized bill-Blue Pearl didn’t initially provide it, I had to insist to see it. They stopped a critical medication for my young cat that I was informed that was critical for him and that he must remain on. Blue Pearl gave my cat this critical medication briefly while with them, then stopped his critical medication before his discharge and did not inform me of this critical medication, or my critical need to give it to him. I brought my pet to Blue Pearl to treat a critical urinary unblock and my pet was given the critical medication while with Blue Pearl very briefly, it was stopped I was informed by an expert to encourage another urinary blockage again. Blue Pearl is not the place for professional and veterinarians that truly care for animals. When I brought this information to Blue Pearl's attention when disputing their inflated bill and stating my dissatisfaction of services, unauthorized charges, and the standard of care of my cat, I was told that their medical negligence of my cat regarding his medication will be sent to their medical review team. Despite their negligence, which I reported to the state and informed them, BLUE PEARL STILL LEFT THEIR FULL COST INFLATED BILL OF $5,851.00 FOR ME TO PAY...COMPLETE WITH MEDICAL NEGLIGENCE! Blue Pearl will take advantage of you while you are under duress, financially exploit you and exaggerate their fees anyway even if you tell them you cannot afford what they are charging, do not want their services, or for necessary services ask them to work with you-their services are still extremely expensive in comparison to other vets. I was constantly upsold on surgery for my young cat- which I constantly refused. The vet that followed-up said surgery is a last resort...he is not a good candidate...he is too young for surgery. Blue Pearl didn't want to discharge my young cat. It was stated after the medication negligence that they care about pets, I did not agree with that statement, nor will I be a repeat customer. Other vets that reviewed my charges said many of the charges were inflated, extra services, and unnecessary. I discharged my pet and continued care elsewhere with an honest vet and ethical vet. Additionally, after my pet re-experienced the same condition that was the reason for going to BluePearl, I was informed that BluePearl discontinued critical medication after discharge. It was stated that my pet needed hospitalization and monitoring, I am perplexed as to what was being monitored? Clearly this was inflation of the bill, my family, friends are in awe of the bill exaggeration, prices, and service unauthorized charges, and staying away from this place. My pet was only on this critical medication while in their care. I am disputing their bill and charges. I do not expect Blue Pearl to act professionally from what I have seen and I will stay far away with my pets. BluePearl did not even inform me to get this medication. I did not even call for follow-up tests that I was charged for-and did not want. Due to their negligence and constant upselling I do not believe anything they say. I paid for tests to be performed again for honesty, accuracy, and reliability. The follow-up vet took care of the critical situation with an honest evaluation and visit. No 48hr exaggerated hospitalization charges like BluePearl, no excessive, unwanted X-rays and excessive sonograms, no excessive lab tests, no excessive hospitalization and associated fees for a simple critical visit that can be rectified to result in a bill that results thousands of dollars. My emotional support cat was discharged without a prescription to buy his prescription vet food. He was discharged with a few cans of specialized food to try. I have never had a vet diagnose my pet with an illness and not provide a prescription to buy their specialized food and/or medication. Again-if you care about the health of your pet, go somewhere honest, reliable, and where the vet services are not dangerous and go where they really care about animals!