Lâm Đới T.
I had a very disappointing experience…
I had a very disappointing experience with this service. I was charged $29 for a subscription and realized it almost immediately. I canceled the subscription right away and did not use the service at all — no activity, no downloads, nothing. Despite that, when I contacted their support team to request a refund, they either refused or did not provide a reasonable solution. What makes this worse is the lack of flexibility and customer care. For a subscription that was canceled immediately and never used, issuing a refund should have been straightforward. Instead, the process felt rigid and dismissive. This experience gives the impression that the company prioritizes keeping small subscription fees over building long-term customer trust. I expected a more professional and customer-friendly approach. I would advise others to carefully review the subscription terms before signing up, as resolving billing issues may not be easy.
Response from BlotatoApr 21, 2026
Hi there, Sabrina here, founder of Blotato. I'm sorry this was your first impression of us and that's not how I want anyone to walk away, even if they decide Blotato isn't the right fit. A quick note for context: Blotato offers a 7-day free trial on every plan and a 30-day money back guarantee so you can test the product first. If a subscription renewed, it means the trial window closed before cancellation. That's on us to make clearer, and I appreciate the feedback. You can email me directly at [email protected] with the email address tied to your subscription and I'll review it myself. If there's a reasonable path to a refund, I'll make it happen. - Sabrina