BloomNationReviews of bloomnation.com

Wrote the following email to customer Service, support team, and advanced management. Never heard back from them and it’s been 2months: Dear BloomNation Team, I am writing to formally request a full refund and the immediate termination of my services with BloomNation. This decision follows the ongoing and unresolved issues regarding my website redesign, which have not been addressed in a timely manner. Additionally, due to the failure to deliver the standards promised at the onset of our partnership, I am canceling due to false advertising. Please process the refund and confirm the discontinuation of my account as soon as possible.

I have been attempting to work with Leslie and Jeff since February at the rate of $399 per month. After MONTHS of reschedules, missed calls and just patronizing efforts of a poor customer service agent, we have given up. $2400 of the most wasted money and too much wasted time to even add up from this company. I have been in business for over 25 years and by far, this is the worst company I have ever dealt with. Nothing but lie and after lie and excuse after excuse. BBB complaint filed as well and disputed with the bank with no recourse. Terrible company to work with.

★☆☆☆☆ Directing overseas families to fraudulent, deceptive florists."My son lives overseas and used the BloomNation marketplace website to find a trusted local florist (Noble Garden in Redondo Beach, CA) to send me gifts. The florist delivered a completely rotted orchid, deliberately cut off the dead leaves to hide the decay, and then abandoned the rotting plant in my lobby while refusing to refund my son's card.When contacted, BloomNation completely washed their hands of the situation, claiming they 'have nothing to do with it'—despite the fact that my son only knows this business because of their platform, and BloomNation's corporate branding is plastered all over the florist's website footer. BloomNation profits off leasing software to dishonest vendors and then passes the buck when those vendors scam long-distance gift-givers. Absolutely terrible merchant oversight."

Really disappointing experience with BloomNation. I ordered through one of their “Premium” florists, and the delivery never arrived. The recipient confirmed nothing was received, yet I was told it was “delivered”—with no proof provided. The florist has been completely unresponsive, and even BloomNation couldn’t reach them. Despite that, their first solution was to tell me to dispute the charge with my bank instead of helping resolve it. I was also told refunds don’t apply in situations like this. No proof, no response, no accountability. I would strongly caution anyone from using BloomNation or their featured florists—you’re on your own if something goes wrong.

Unfortunately they promised the world and fall flat. Their customer service is outsourced so no one you speak to has any capability to really accomplish anything for you. They’re just patronizingly polite and tell you they will get back to you on every inquiry you have. There’s no direct account managers. There’s no direct contact with promenade themselves. I open an account with them and got locked in for 299 a month grow package for a year and I’ve seen absolutely no use or traction. They claim that the websites are SEO optimized but conveniently forget to tell you that you do have to pay/do an abundance of marketing to establish a footprint online so that the SEO optimization can even work to begin in with. They have three packages. It’s basic for 199 grow for 299 and then their social media for 399. Their social media just has them using premade templates from CapCut that just look atrocious and would probably damage your reputation more than help it. In contrast, I know a florist that has been with them for over 10 years now and their experience is much better. They get a bunch of business from them and on their website but if you’re a new florist, you have no shot.

Ordered $80+ worth of birthday flowers. Never delivered. Come to find out the florist is out of business and has been for months! Multiple people have complained about this issue. Very poor business practice to charge money to customers for a closed business. Are you kidding?

Ordered peonies through BloomNation for my wife’s birthday and paid extra for delivery before 9:00 AM. The florist called from an unknown number late at night but never emailed, so the order was not canceled. At 10:00 AM I learned the peonies were unusable. The shop promised an arrangement of equal quality, promised to send a photo first, and promised delivery before 11:00. No photo was sent and the flowers arrived after 11:30. The substitute included wilted roses and did not match the value we paid, which was close to $300 including rush. I gave BloomNation multiple opportunities to make this right. They didn’t offer so much as a small discount — let alone a full credit. Instead, I was told I needed to “take it up with the florist,” even though my purchase was through BloomNation’s platform. That’s unacceptable. This felt like a bait and switch and ruined a time-sensitive birthday surprise. This florist clearly does not value its customers, and BloomNation clearly does not vet or stand behind the businesses they allow to represent their brand. After this experience, I would strongly recommend avoiding both.

If I could leave zero stars, I would. Cost me a bomb to have the privilege of receiving an incorrect order and none of my emails have been answered so we could sort the matter. I dealt for the first and last time with Sherry of Blue Violet in Thousand Oaks.