Lexianna P.
Got charged without the order going through
I made an order on April 23rd and was charged for it but never got an order confirmation and couldn’t track through the shop app. I tried reaching out to customer service multiple times since the 24th but haven’t gotten any response.
Response from Bloomie BlanketsMay 5, 2026
We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience this caused. This is not the level of service we aim to provide. During the time of your order, we experienced some unexpected technical difficulties that unfortunately caused delays and a lack of updates. We completely understand how frustrating that can be, and we’re very sorry for the confusion and inconvenience it created. We’ve sent you an email with an exclusive offer because we would really appreciate the opportunity to make this right for you. Your feedback is incredibly important to us, and we’re grateful you took the time to share your honest experience. Please feel free to reply to our email so we can assist you directly and ensure we resolve this properly for you. Thank you again for your feedback, and we hope we can turn this experience around. Warm regards, The Bloomie Team