Jeffrey G.
I have not received the order as yet…
I have not received the order as yet and there is no advice re the situation and delivery.
Response from Bloome LabOct 17, 2025
Hello Jeffrey Goodchild, First of all, we’re truly sorry that you’ve had a negative experience so far and that you haven’t yet received your order. We work hard and continuously to improve both our products and our services, and feedback from our customers is extremely valuable to us. What we don’t quite understand is the need to damage a company with a 1-star review. We’ve never received an email from you, if you had tried to get in touch with us, we would have done everything possible to assist you and find a proper solution. Unfortunately, sometimes there can be delays in shipping due to customs checks, which are completely beyond our control. Occasionally, parcels are held for inspection, and the processing times depend entirely on customs, something that, of course, affects us as well. In any case, we’ve already carried out checks on your order, and please rest assured that it will reach you very soon. For anything you may need, we kindly ask that you contact us via email at our support address, which, by the way, is one of our strongest points, as we’re always available and respond within 24 hours. Thank you for purchasing from us, and please accept our sincere apologies for the inconvenience.



