Blink FitnessReviews of blinkfitness.com

The customer service is very disappointing. I signed up for a month and paid for the cancellation immediately. I was visiting NYC for a month and communicated this, and I was told it was not a problem. However, I recently discovered they are still charging me and refusing to refund me, even though they have acknowledged my cancellation.AVOID!

They were unable to resolve a very simple issue at their location in Boerum Hill. Completely unresponsive management. It was disappointing. Had they employed basic customer service I wouldn’t of had to cancel my membership but I was so disappointed with the experience that I canceled and joined a gym across the street. Don’t bother joining this gym.

I have been tussling with Blink for almost a year now over a personal training charge that is showing on my balance. I went into the gym in October 2023 and spoke to a representative in-person, I told them that I wanted to cancel the personal training sessions as they were on auto payment. The person I spoke to said that they would cancel the service. They dropped the ball and did not take care of it and I was charged the following month. I called and went to the gym and they said to contact member services via email which I did. Member services keeps asking me to provide them with a copy of my signed cancellation form, a receipt from my final payment, or a certified letter receipt. What they can't seem to grasp is I have been dealing with this since October 2023 and if I had this I would've provided it to them months ago. The employee dropped the ball and did not have me sign anything nor did they provide me with anything. I trusted that they took care of this and that there was nothing further for me to do.

The personal trainers have NO discernible qualifications. The trainer they assigned (who was very nice) kept me doing lunges even though i said it hurt. Now i need a double knee replacement and my back is acting up because I couldn’t walk straight. With 20/20 hindsight as an overweight 60+ female the trainer really should have known better. I was on autopay and kept getting charged because you can only stop autopay in person - and I couldn’t walk that far for a month! They contacted me constantly to try another trainer and only stopped when i asked for the qualifications of the trainers. And really they only stopped when instead of telling them what qualifications i was looking for i sent a WSJ article listing accredited trainer training programs.

The Blink gym in Parkchester Bronx, NY consistently opens late and not at scheduled operation times.

You will be fraudulently charged if you attempt to cancel your membership. I moved to a state where there are no blink gyms, cancelled my membership in March and to this day I am being threatened over unpaid dues literally over 90 days past the cancellation, having been forced to pay for 3 consecutive months after cancelling. Stay away from blink. Their actual business is too poor to exists honestly and so they slink by on threats and fraud.

Be careful of this Gym. I signed up for the no-contract agreement of monthly subscription. The cancellation fee is up to 102.4 dollars. and I heard from my friends, it went up to 170 dollars in different gym. it has low monthly payment if you never cancel, vut ifyou do cancel, you will be charged a high penalty of cancellation fee even though it’s “ no-contract”, and if you do not cancel, they will keep charging you monthly since it’s subscription

On my last visit to Blink Fitness in Passaic NJ loction I experienced a really bad treatment from Custmer Service employee named Michelle. She was very rude and milpolite and gave me bad looks just because my ID needed to be manually scan/intered into the syatem. this was not the fist time that I was treated badlly by your Customer Service Rep.