Smitch
I can’t give no stars so it will have…
I can’t give no stars so it will have to be one. Bought a set at Harvest, followed directions as I was told by seller there. Glue bottle seemed empty or so hardened I couldn’t get anything out squeezing with 2 hands. Used the glue tabs and the nails started falling off within a half hour and I never touched water, etc.Messaged for refund and offered to send them their products back since they say 14 days “guarantee refund.” It had only been 8 days since my purchase. They refused my refund and offered me a promo code to use toward another set. 🤦♀️ I found a set total was $39.89 with shipping and I had a $40 “credit” I was given. The credit is less than I even paid for my nail set too. After adding new set on sale it still showed I owed money even though my total was less than the credit given. Sent message to ask why and for help, but now they won’t reply to two messages now. I finally called my card company yesterday to dispute the charge. Don’t buy from them, they ripped me off and lie about their 14 day refund policy. In my experience the products are garbage.
Response from Bling Empire CoJan 1, 2025
Hi Smitch, Thank you for sharing your experience with us. We’re truly sorry to hear that you’re disappointed with your purchase and interaction with our team. At Bling Empire Nails, customer satisfaction is our priority, and we strive to provide high-quality products and exceptional service. To address your concerns, we’ve refunded your store credit for the set, including shipping, as the product had already been used. Our 14-day refund policy applies to unused products to ensure hygiene and safety, which is clearly stated in our policy. However, we made an exception to offer you a store credit, as we genuinely wanted to resolve the matter to your satisfaction. Regarding your issues with the glue, we tried to assist by offering step-by-step guidance on proper application and alternatives to ensure the best results. We also responded to your initial inquiries and regret if our communication fell short of your expectations. We value your feedback and always aim to improve, but we stand by our efforts to resolve this fairly. While we understand your frustration, we respectfully disagree with the accusation of dishonesty. Should you have further questions or concerns, please feel free to reach out to us directly. Thank you, Bling Empire Nails Team