Brenda B.
I ordered a personalized coffee for my…
I didn’t see how to give less than 1 star - otherwise I would have given less a 0. I ordered a personalized coffee cup for my pastor’s anniversary. I read in the comments that a longer name would be smaller, which was ok with me. When I received it, the last name was cut off a little. Of course I couldn’t give it as a gift that way! Of course I tried contacting the company to get this re-done cause of an upcoming deadline. When they finally did respond, I was told to complete a form & send photo of what happened & what was wrong which I did. It still wasn’t enough to get it re-done. They sent me a text saying what their policy was about a long name - just like I told them, just make it smaller- don’t cut off the name. No kind of resolution was offered except a discount. Like I told them I didn’t want a discount nor a refund ( which they never even offered) but I wanted the actual product that I had ordered. To make this shorter, my pastor’s anniversary has come & gone & he had no cup from me! This was my first & only encounter with this poorly runner business! Customer service sucks ! I still can hardly believe that this happened BUT it did !
