I had an unfortunate experience with the handling of a refund for my addon. A customer was refunded despite not following the clear instructions provided, including ignoring repeated requests to use the correct software for extracting assets. The customer also refused to share a screen recording to help troubleshoot, which made it difficult to verify their claims.
Despite my efforts to provide support, a refund was issued without proper testing of the addon by the platform, which I believe is unfair. This creates a loophole where buyers can download the product and request a refund without genuine troubleshooting. I expected more thorough validation before refunds are granted.
RO
RIPPED O.
FALSE ADVERTING ADN FRAUD
As the review post below me also states. They sold a Humble bundle without disclosing any details of the licensing, making this bundle useless, as the license doesn't come with updates and are mostly watered down versions of the actual extensions.
Contacting Amber, their so called "head of customer service", she couldn't care less and tells me to contact Humble, then proceeds to BAN my market place account. This is the type of people you are dealing with.
So now, not only did they manipulate me into buying something with a useless license, then not refuse to refund me and delete my accountant and access to this.
This has now escalated form false clear and blatant false advertising to fraud and theft. This is this what you get for being a customer of blender market place.
Added to this they recently sold millions of their content creator's 3D models to a large AI company for training to create AI 3D assets. This is company that is supposed to support content creators.
WHAT A JOKE!
They couldn't care about you as the customer or the content creators. they simple care about making money off both and running in the opposite direction.
This review is specifically about "Blender Market's Essential Game Modding Toolkit" as sold via humble bundle.
The bundle advertises a, and I quote, "smorgasbord of invaluable tools" including some choice add-ons such as RetopoFlow3, UVFlow, and several others as well as various asset packs and the like (henceforth referred to as 'the content').
However what it fails to disclose is that you do not get a standard license of the content, including updates, rather you get a pared down snapshot version that does not and will not receive updates or support.
This should have been disclosed up front, a reasonable customer would expect that you'd get the content and not effectively a trial-version thereof.
I am going to clarify that the contents of the bundle are not the issue, it's the deceptive advertising. If they had been up-front with the licensing terms this would allow customers to make an educated decision.
Instead they decided to hide this information because they likely knew that some customers would be put off by this. Since some customers would not willingly purchase the bundle with all information in hand they 'cleverly' decided to not provide this information until after the irreversible purchase has been completed.
This is not an acceptable practice and is, to my understanding of the law, a crime in the EU (and likely the US as well) but litigation is prohibitively expensive so there's nothing I can do.
It's doubly dirty since they sold this bundle literally days before the release of blender 4.2 which may or may not be compatible with the content whatsoever.
Until Blender Market changes this behaviour I cannot, in good faith, recommend anyone do business with them. Take your business to a more reputable marketplace.
Shame on you Blender Market (and the parent company CG Cookie). You should be better than this.
CO
Clinton O.
Blender market really sucks for…
Blender market really sucks for creators. High charges per sales, lack of good options to get paid (currently only stripe which is supported in few countries) and it keeps getting worse on every site update, if your a creator that want to get paid, don't use blender market I recommend Gumroad instead
NA
naku
Support was great
I made a mistake and disputed a PayPal charge and my account was deactivated because of it. support was able to fix my problem and reinstate my account. they were kind and quick to resolve my issue.
BT
Biggerstaff T.
Worst experience ever!
UI is clunky and misleading with a long wait time on all uploads. Currently use many different sites to upload on and BlenderMarket is my least favorite of them all. Slow response time, complicated upload requirements, poor customer support.
BT
Bradley T.
Below Industry Standards
Seems like a decent site to upload to but under the surface there's many issues. Uploading is a convoluted and lengthy process with a long review time. Only accepts 2:1 aspect ratio preview images so unless you want to spend months re-rendering or cropping then don't bother uploading anything here.
FB
Fluffy B.
An amazing resource of addons and great…
An amazing resource of addons and great customer support from both bmarket and addons developers. Just purchase well reviewed addons or do some own research on youtube - askNK and InspirationTuts are amazing resources to filter our the best addons bmarket has to offer. (not affiliated with them - they just make updated and great lists)