Val
Do not purchase this product
Do not purchase this product. The customer service is terrible. Mine were purchased 3 months prior to Christmas as a Christmas gift. On Christmas day they were opened and decided they were not really meant for an individual for fitness. There are no instructions in the box, you have to go through their app to get instructions, which is fine. I wanted to return the item, after charging and reading the app info on Christmas Day, but was told absolutely not because it was purchased 3 months earlier. The activation of the app told them when the pods were actually first used, on Christmas Day, but because it was 14 days after purchase they would not help me. I see from the comments they leave after negative reviews, that they try to look like a conscientious company but their comments are not accurate. This is a very expensive product. Buyer beware!
Response from BlazePodJan 2, 2024
Hi there Val. As mentioned to you via our support team, you purchased the product in September, which is 3+ months ago, and tried to return it now. Our policy is a 14-day return window, and while we're willing to stretch this window, especially during the holidays, 3+ months is simply too long. We wish you and your family a happy holiday.