Kylie
Love the Blazepods, customer service experience a little bumpy
We love the blazepods and use them every day in our physiotherapy and rehabilitation clinic. Clients love them and we can measure the outcome. They are expensive, but worth it. Out total spend has been close to $1000 Unfortunately I didn't check off all of the items in the box on arrival. It wasn't until months later when looking at the exercises on instagram that I saw elastic straps could be used to attach to boxing bags/posts - amazing! This would expand the use to other areas. I searched online and couldn't find these straps. Then when making another purchase, I realised that these were in fact meant to be in the pack that I had ordered and received. With the new order, I asked if these could be included. The postage to Australia is over $30 and I thought good opportunity to receive these straps without additional postage. I was initially told, no, as I didn't notify Blazepods of the missing straps there was absolutely nothing they could do to help me. After some to-ing and fro-ing Blazepod did get in touch and offer to ship out these straps for free. I do take responsibililty for not checking that all items were present on their arrival. If you get the pods - check your boxes guys!
Response from BlazePodDec 19, 2022
Hey there Kylie, we very much appreciate your feedback. This is something we take extremely seriously, and are fixing it right now. Thank you again, and we'll be in touch shortly!




