Susan B.
We were to get a free makeup brush with…
We were to get a free makeup brush with the foundation brush we bought and we never received it. Otherwise no complaints.
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Blank Canvas Cosmetics (blankcanvascosmetics.com) has 1,522 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Susan B.
We were to get a free makeup brush with the foundation brush we bought and we never received it. Otherwise no complaints.
Hannah D.
I am very happy with my purchases! Would give 5 stars only there was one mistake with my order. I ordered 2 E10 synthetic brushes and I definitely received one with animal hair as the brushes are a slightly different colour and definitely a different look, feel and texture.
Miss. Laura N.
The products themselves are very good but I would just have an issue with the delivery service. My package was meant to be delivered on the Thursday before Easter Sunday- then the wrong address was put on the envelope which was fine but it then said the delivery had been signed for and of course I was concerned of the package being opened. It was very difficult to get in touch with anyone regarding where my package was because DPD- weren’t answering their main phone which is displayed online and Blank canvas don’t have a phone number to call. I mean it’s something very minor but was a bit annoying. Once I finally received an email back from Blank canvas via email, the lady was very helpful.
Response from Blank Canvas CosmeticsMay 12, 2020
Hi Laura, Thanks for your feedback, we really appreciate it! Niamh Blank Canvas Cosmetics
Mrs Susan C.
Love the brush soap. Haven't mastered the eyeliner just yet tho... It's a little trickier, but only because I'm unskilled at eyeliner application.
Response from Blank Canvas CosmeticsMay 12, 2020
Hi Susan, Thanks for your lovely feedback on our products! Niamh Blank Canvas Cosmetics
Brenda F.
Wonderful service and product, only complaint is I had to sign for package so had to drive to post office to pick up.
Response from Blank Canvas CosmeticsFeb 6, 2020
Hi Brenda, Thanks for your review. We're really happy to hear that you love your new products and that you had a great shopping experience with us. I've checked out why you needed to go to the post office for your parcel and this was due to that the postal services had already tried to deliver your parcel to you the previous day, however no one was at your address at this time. Unfortunately, we have no control over the postal services of any country, so it's not possible for us to request that a parcel be redelivered. Any further attempts at delivery are at the discretion of the postal services in your country. Have a lovely day and thank for shopping with us at Blank Canvas Cosmetics. Deirdre, Customer Care, Blank Canvas Cosmetics.
Bridget
Shipping was pretty fast considering it was international. I love these brushes so far! They seem high quality, although some are a tad expensive. My only disappointment was that they have been sold out of one brush I really wanted since like November and it won't be back in stock until March I was told by customer service...why so long???
Response from Blank Canvas CosmeticsJan 20, 2020
Hi Bridget, Thanks for your feedback. We're delighted to hear that you love your new brushes and that you received your products quickly. Our brushes are handmade by artisan crafters so this is why it takes a little while for products to come back into stock. If you would like to subscribe to our newsletter on our website www.blankcanvascosmetics.com you will then receive emails when out of stock products come back into stock and also information on brand new products and any sales/special offers. Deirdre, Customer Care, Blank Canvas Cosmetics.
Ciara G.
Everything was great... choice, price and delivery time. I was really happy. My only issue was the description of the item I wanted didn't match the photo so I was unsure which colour I would actually receive. I sent in two product queries to this end and received no reply. Assume this was down to busy Christmas time but I really wanted to avoid certain colours so felt I was taking a chance when ordering.
Response from Blank Canvas CosmeticsJan 7, 2020
Hi Ciara, Thanks for your feedback. We've emailed you privately regarding this as we'd like to ensure that you're happy with your products. Deirdre, Customer Care. Blank Canvas Cosmetics.
Leann K.
I had some trouble with the delivery but I think it was really an issue with UPS rather than Blank Cosmetics. I'm very happy with my order and the eyeshadow palette was a repurchase after I lost my last one.