I never received my ordered got an email to say it had been returned never got to me was very disappointed as I have ordered from Ye before and there was no problems
Response from Blank Canvas CosmeticsMay 25, 2020
Hi Elizabeth,
Thanks for your message. We emailed you directly as due to the pandemic, Australia would no longer accept parcels after we had sent your order and we could not resend it with any other postal services.
My sincere apologies for any inconvenience.
Niamh
Blank Canvas Cosmetics
AM
Alison M.
I still haven’t received the products
I still haven’t received the products
Response from Blank Canvas CosmeticsMay 12, 2020
Hi Alison,
We've emailed you directly and currently investigating with the couriers.
Thanks for your patience.
Niamh
Blank Canvas Cosmetics.
AC
Amanda C.
I haven't received my order yet
I haven't received my order yet. please advise
Response from Blank Canvas CosmeticsMar 10, 2020
Hi Amanda,
We've already responded to your private message regarding this issue and can see that USPS tried to deliver to you, however no one was at your address. They have left notification for you, so we strongly advise that you contact your local post office with your tracking codes so that they can help you with this. Unfortunately we have no control over the postal services of any country
Deirdre,
Customer Care,
Blank Canvas Cosmetics
ME
Mrs E.
Rubbish
I have a few blanc canvas brushes that I bought from beauty bay and had never used them. I thought it’s time to start using these brushes since I’ve kept them for long. After using them just a couple of time, I decided to clean the brushes and to my greatest shock this cleaner couldn’t get rid of the foundation on the brush. What I find really funny is the fact the brush cleaner says it washes blanc canvas brushes like bright new. I decided to use REVOLUTION brush cleaner which is same size but twice cheaper than the blanc canvas cleaner that is expensive but claims to wash their own brushes to look bright new. Surprisingly the REVOLUTION brush cleaner actually turn out to be the best. I am so disappointed with this item and will never purchase it again. Terribly misleading and a waste of money.
Response from Blank Canvas CosmeticsDec 16, 2019
Hi,
We're really sorry to hear that you're unhappy with your brush cleaner and have contacted you privately by email to help with this issue.
Deirdre,
Customer Care,
Blank Canvas Cosmetics.
AD
AD
Bad quality
The brushes I got I loved until one of the brushes tops separated from the handle, I’m very gentle with my brushes and I hand wash them when I contacted customer service telling them about it and saying I had no receipt, they said to go back to where I bought it with my receipt!
It has happened so many of my brushes and my friends brushes and the team are not helpful in anyway.
Response from Blank Canvas CosmeticsSep 16, 2019
Hi,
Thanks for your feedback. We're sorry that there has been miscommunication regarding this issue. We do ask customers to return any issue products to the original place of purchase with their receipt as the pharmacy/stockist may be able to provide them with a new brush/product there and then if purchased within 30 days. This is a quicker option for the customer in resolving their issue.
Alternatively, we are always happy to help customers with any issues, however this can take a little longer to resolve as we may need the product posted back to us and then if deemed to be faulty, a replacement is sent out.
If we recommend that a product is returned to the original stockist/pharmacy, this is for the customer's own convenience and also to save the customer postage costs in returning their issue product to us.
Please email us at [email protected] and we will be happy to help with your issue.
Deirdre,
Customer Care,
Blank Canvas Cosmetics.
AB
Abby
Shipping
I have ordered item well over two going on three week. The shipping isn’t even updated for over twelve days. I haven’t received my brushes to even write a good review about those if I wanted too. So far horrible experience with this company especially for spending $80.
Response from Blank Canvas CosmeticsSep 2, 2019
Hi Abby,
We've contacted you privately at [email protected]
We're sorry that you've experienced a delay in receiving your parcel. however tracking on your parcel shows that it was delivered to you on Saturday, 31st August at 14.42
Your order was placed on 17th August at 17.32 and shipped to you on 19th August.
It then travelled to London Heathrow International Hub and then onto the United States.
It took a few days there to clear customs before it was assigned a delivery route and delivered to you on Saturday.
We're sorry that tracking wasn't updated, however once a parcel reaches the delivery country, it is up to the postal service of the delivery country to provide updates on tracking.
Unfortunately we have no control over the customs process/postal services of any country.
We're glad that your parcel has now reached you and apologise on behalf of the postal services for this delay.
We hope you enjoy your new products and thank you for shopping with us at Blank Canvas Cosmetics.
Deirdre,
Customer Care,
Blank Canvas Cosmetics.
HA
Hamza A.
Where is my order : 28650
Hi , it's not professionnal , i've been waiting for my order since 2/8 and now it's 19/8. Ordre number : 28650. I will be waiting for an answer
Response from Blank Canvas CosmeticsAug 19, 2019
Hi Hamza,
Thank you for your feedback. We're sorry that you are experiencing this delay and as we have mentioned in private emails to you, we have contacted any postal providers involved.
As your last tracking update shows that your parcel is still in transit to you, we are sorry that we cannot do anything to speed up the shipping time to you.
We are aware that this is taking a little longer than expected to arrive to your country, but please be aware that we have no control over the postal services of any country or how long it takes for parcels to arrive.
We expect parcels to arrive to international destinations in the guidelines set out in our delivery terms on our website, however these are estimated delivery times and unfortunately not under our control.
As mentioned in our emails to you, we will update you as soon as we have had a response from the postal services.
Deirdre,
Customer Care,
Blank Canvas Cosmeticsl
Update:
Hi Hamza,
We've resent your order and you will receive your new tracking code shortly.
We are doing our very best to locate your original parcel and unfortunately investigations like these with the postal services can take some time.
We aim for seamless delivery for our parcels, but unfortunately this hasn't been the case for you.
Have a lovely day.
Deirdre,
Customer Care,
Blank Canvas Cosmetics.
ML
MINA L.
Taking over a month and still haven’t…
Taking over a month and still haven’t received my order, contact every couple of days still don’t seem to be getting no where.
Response from Blank Canvas CosmeticsMay 28, 2019
Hi Mina,
We're sorry you're experiencing this delay. We are in contact with you by email regarding this issue and are following up with the courier company why your parcel was returned to us. We have resent your parcel with a different courier and will contact you directly with any further information.
Hi Mina,
We were happy to help you with your issue and send your products with an alternative courier. We're glad you have received these and hope you enjoy using them.
Deirdre,
Customer Care,
Blank Canvas Cosmetics.
