Bren
Sample Order Fulfillment
I truly wished I saw these before my experience. I want to start by saying the rep I had name was Kaylee, she was super helpful to me from being super attentive, responsive, and informative on assisting me with getting my sample production order together. Once I paid close to $300 dollars for the items she referred me to another representative named Kate. I sent an email to Kate and never heard anything back and still currently waiting for that response. I was so excited to partner with this company and bring my vision to life but this experience has turned out to be very discouraging and disappointing. I hope I can receive my items but this has left a horrible taste in my mind to continue further business.
Response from BlankaFeb 4, 2026
Hi Bren! Thank you for sharing your experience. We are thrilled to hear that Kaylee was able to provide such attentive support during your initial setup, and we sincerely apologize for the communication gap you experienced afterward. That transition should have been seamless, and it’s disappointing to hear that the silence has impacted your excitement for your brand’s launch. This is certainly not the level of service we aim to provide, especially after you’ve trusted us with your investment. I have alerted Kate and our management team to this delay, and Kate will be reaching out to you directly to address your concerns. We value your partnership and are committed to making this right. - BLANKA Team