Lisa
Title Misleading Billing and Poor Customer Service
Title: Misleading Billing and Poor Customer Service I was contacted by this company for a home sleep test, and I was told that my doctor had authorized them and that my insurance had not covered the full cost, requiring me to pay $249 out of pocket. Trusting this information, I paid the fee. Later, I discovered that my insurance had actually authorized the same test at a different facility at no cost to me. Despite multiple emails and calls requesting a refund, the company gave contradictory explanations and refused to return my payment. Their actions felt misleading and exploitative, especially toward patients who rely on accurate medical and billing information. I would caution others to verify authorization and insurance coverage carefully before proceeding with this service.