Katie G.
Blackout Media Weddings
Blackout Media Weddings Disappointed After a Beautiful Start On August 30th, 2024, we had Blackout Media capture our wedding day. The photographer was genuinely lovely—friendly, down to earth, and took some absolutely beautiful photos. We made sure he was well looked after on the day, and initially, we were very happy with the service. As part of our package, we were promised full-day coverage, a digital link to our photos (which we received), and a USB stick with all our images sent by post. However, the USB we received was not ours—it contained someone else’s wedding photos. I flagged this immediately, and the photographer apologized, assuring us the correct USB would be sent. Since then, we’ve followed up multiple times over the course of nearly a year, and every time, we’ve been told that the USB was posted. Sadly, we still haven't received it. At this point, it’s incredibly disappointing—especially given how important these memories are. It feels like we've been brushed off despite giving plenty of patience and understanding. We wouldn’t be leaving this review if it had been resolved with a bit more care and follow-through. A great service on the day has unfortunately been overshadowed by a lack of accountability and follow-up afterward. Butt couple days ago after saying I’m contacting the local radio station to solve this matter I received a USB but I would never recommend this guy. I’m sorry if he going through a lot of person issues but you should not be in business with a kind like that . Us brides trusted you to capture and send over the most precious day of our lives. This may not be a big issues for you but it is too us. We paid for a packages and we should by rights should have them