Black Diamond EquipmentReviews of blackdiamondequipment.com

Falsches Produkt geschickt bekommen und dann vom frechen Kundendienstmitarbeiter nicht wirklich weitergeholfen bekommen. Versandkosten hin und vor allem zurück sind auch viel zu teuer. Unfassbar schlechter Shop.

Marked my orders as fraud, kept my money for a week, and I never received the products. Refuse to help me unblock my account because of their mistake and "that's how our system works." Strung me along for weeks before telling me there is no way to place an order, even though I opened a new bank account and paypal account to match their system. The most over rated company. They churn out so much crap and since I was only purchasing for a friend, they've learned a lesson and converted to other brands. I would always choose a quality petzl item even if it is slightly more dollars.

I purchased a head torch from them and it must’ve been faulty. I contacted customer service as soon as I found the problem and they offered me a 30% discount on another one. This product came with a three year warranty that was not worth the paper it was written on. Very disappointed with this company had to get my money back through third-party. Avoid this company at all costs.

Experience with the website only: Has to be one of the worst websites in the world. I have tried different browsers and I have tried to use it before with no success on a different computer, with all settings for adblocking disabled etc. They really wasted a lot of money paying for such a bad design. The clothes and equipment are good; just that the direct sales website site/software is appalling! But reading what has been written on Trustpilot, I am glad I didn't actually get the webpages to work!

We ordered climbing shoes on a Black Friday deal, but when they arrived they were astoundingly too small, even when we ordered a size up. When I tried to call customer service, there was no answer and instead the machine told me to send an email. I've sent an email 2 weeks ago and there has been no response. I tried calling again and it says the customer service lines are down for the holiday season and will reopen in 2 weeks. Seems like it already hasn't been working for 2 weeks though, so 2 weeks from now it will be a month without any contact to customer service. It's really like they gave us unacceptable products and refuse to help with any order issues going forward. The return and exchange policies offered are also some of the worst I've ever seen. Be better.

Ordered ice cleats failed on 3rd outing! Poor grip! Poor retention! Customer service will not return emails. Submitted warranty claim 5 weeks ago! Nothing! Paid $130 for pure garbage! Hill sound cleats on second season $79 no issues! Avoid total scam!

Placed order on 03/10/2021, got order confirmation email. On 08/10/2012 I check order status on the website... Order Status: Cancelled - Last Updated: 05/10/2021 They cancelled the order without even sending an email. I could have waited forever for it to not show up, crappy customer service.