BlackboxMyCarUnforgettable drives begin at BlackboxMyCar. Find automotive products that will take your next drive, adventure and road trip to the next level. BlackboxMyCar is North America's Largest Dash Cam Store for Thinkware, BlackVue, IROAD and VIOFO Dash Cams.
BlackboxMyCar (blackboxmycar.com) has 24 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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24 approved reviews, newest moderated first
TERRI T.
Great company that stands behind their word. Fast communication and great products.
Response from BlackboxMyCarAug 14, 2026
Thank you, Terri. Standing behind what we promise is something we take seriously, so your review means a lot. We appreciate the kind words about the communication and products, and we’re grateful for your support.
Salvador
My experience was amazing I called and had questions on the blackvue dash cam and the customer service was helpful and experience on the product they sell.
Response from BlackboxMyCarJul 11, 2026
Thank you, Salvador. We’re happy our team could make the BlackVue options easier to understand and give you the confidence to choose the right setup. We appreciate the 5-star review and your support.
Al H.
I have purchased 4 Viofo dashcams from BBMC with 3 orders over the past 6 months. Best prices, prompt shipping and good followup communication on all orders. Items very well packed and no issues at all.
Response from BlackboxMyCarJul 11, 2026
Thank you, Al. Four VIOFO cameras across three recent orders is a strong vote of confidence, and we truly appreciate it. It’s great to know each order arrived quickly, securely packed, and with the communication you expected. We look forward to helping with the next setup.
G. R.
I have dealt this company for years and they have always shown they value their customers with prompt and top notch customer support. Their pricing is competitive and have never had an issue with orders, deliveries or billing. Highly recommend them.
Response from BlackboxMyCarJul 11, 2026
Thank you for the continued trust over the years. It means a great deal to know that our team has consistently delivered the level of support, pricing, and reliability you expect. We truly appreciate the recommendation and look forward to helping again whenever you need us.
Carl L.
Customer service is top notch. Every time I have called they have been extremely courteous, helpful and professional. My only suggestion is to carry more Viofo accessories like the blue add-on
Response from BlackboxMyCarJul 11, 2026
Thank you, Carl. Consistently helpful support is something we take seriously, so your comments mean a lot to the team. We also appreciate the suggestion about expanding our VIOFO accessory selection and will keep that in mind as we review new products to carry.
Rudy M.
I am extremely disappointed with my experience at BlackboxMyCar and feel compelled to warn others. When I originally purchased my dashcam, the sales staff clearly told me I would only need to buy a hardwire kit in addition to paying for installation labour. There was absolutely no mention of needing to purchase a separate battery. However, on the day of installation, I was suddenly informed that I would have to buy an additional battery—almost the same cost as the dashcam itself—because it would otherwise shut down overnight due to the hybrid battery system in my 2020 Honda Accord Hybrid. This is critical information that should have been disclosed upfront. Had I been told the full cost from the beginning, I would have explored more affordable alternatives instead of being put in a position where I felt pressured to proceed after the fact. To make matters worse, the installer mounted the front camera directly behind my rearview mirror. I specifically prefer to be able to see the dashcam while driving, not have it completely obstructed. Because the installer left the premises before I had the opportunity to inspect the vehicle, what should have been a straightforward two-hour installation turned into a frustrating four-and-a-half-hour ordeal. Between the lack of transparency, the unexpected added costs, and the careless installation process, this experience was unacceptable. I strongly advise others to think twice before trusting this business with their vehicle and money. Also, the dashcam was only discounted $25 & not heavily discounted as suggested in their reply. Do not waste your time with this business. Spend your money wisely with a reputable business somewhere else. Buyer beware with BlackBoxMyCar.
Response from BlackboxMyCarJun 12, 2026
Hi Rudy, A hardwire kit is all that is needed to enable parking mode. A battery pack is not required. When you came in and explained your use case, including overnight parking mode and concerns like hit and runs, we suggested a battery pack as an optional add on and explained the added cost before proceeding. It was presented as a choice, not a requirement, and the install could have been completed with hardwiring alone. On the mounting position, we went over placement before the install started. After you returned and told us you preferred to see the camera while driving, we accommodated the change the same day as soon as the installer was available. We also recognized the experience was more frustrating than it should have been. Your original order was already heavily discounted, and we increased your discount further as a goodwill gesture. We can’t waive labour entirely. We take feedback seriously, but the claim that we are an unethical or fraudulent business is not accurate.
Rene S.
Based on current information, this is a fraudulent company. Products were defective, and no replacement was offered despite assurances.
Response from BlackboxMyCarJun 12, 2026
Hi Rene, The LTE module in your order was the North American version, and the product listing notes it only works with North American SIM cards and carriers. Since your order was shipped to Germany, that regional limitation was the core issue. We stayed engaged throughout, reviewed the details with the manufacturer, and responded over an extended period. Even though the order was outside our standard return window, we still approved a one-time goodwill return of the LTE module to help resolve the matter. We understand you were unhappy with the outcome, but the claim that we are a fraudulent company is not accurate.
NN
They sent me a dead product and won't refund me for it. Update: My bank ended up reversing the charge for me.
Response from BlackboxMyCarJun 12, 2026
Hi, We’re sorry you had a poor experience. A dead on arrival product is not acceptable, and we understand why you were upset. We weren’t able to locate an order or support history from the limited information shown in the review, so we can’t confirm the specifics from our side. That said, when customers contact us directly with an order number, we do work to troubleshoot quickly and arrange a warranty replacement or refund when it’s eligible. We’re glad to see your update that your bank reversed the charge so you were not left out of pocket. If you ever want us to look into what happened, feel free to reach out with your order number or the email used at checkout.