Black & LizarsReviews of blackandlizars.com

Still waiting to a response to two emails I sent. Horrendous customer service.

£50 for 10 min contact lense exam Examiner didn’t introduce themselves Very very basic short exam Had wrong light setting on and so bright hurt my eyes so couldn't continue exam Was recommended Euan on corner of Rose street location by a medic friend of mine Had all my family go to him for years They moved to Trotters on George Street and now Lothian Road Haven’t seen Euan my main contact for years Will not be going back Ps the examiner tried twice to upsell me to get them to supply my contacts

Similar to other reviews, good luck getting an appointment. The diary is either “not open”, calls not returned or no weekend slots. I’ve been a customer for 30 years and have always rated and raved about black and lizars. However, shouldn’t be this much of an effort to get an appointment. You might say it’s … shortsighted. I’m now with a rival and it’s night and day the booking and flexibility.

Only gave 1 star because couldn't give nothing. My daughter spent £500 on glasses and contacts, waited 3 weeks until she contacted them twice then told she didn't have an appointment on the day she was given one, they had no idea what she ordered, lenses found to be BROKE. Never ever will our family use them again.

Visited B & L mid August told will contact me end August when Sept appointments are fixed - No contact just visited them again 8 Sept only to be told the same again - Shambles couldn’t organise a hot dog stand let alone eye appointments- if I could give minus 10 I would

Called six times; impossible to get an appointment, keep receiving contradictory info, appalling service.

Called Black & Lizars on Friday 14 July to arrange eye test. Lady in head office said all July appointments were already taken and the August diary would not be open until 24 July, so I should call back then. Unhappy with this attitude after many years with Black and Lizars, I booked a test on 14 July with another opticians and the test was done on Monday 17July. Pity, it used to be such a great company.

I don't usually post reviews, but I wouldn't want anyone else to lose out in the way that I have: Three years ago, I paid over £3000 for hearing aids at an Edinburgh branch of B&L, largely due to the promise of good ongoing support (which I'd always had with my glasses). Less than a year later, the Edinburgh branch stopped offering hearing services & I was told that I would have to go to Clements in Glasgow for checks & updates. This wasn't really practical, but B&L simply ignored all of my emails and phone calls. So I haven't been able to get an updated hearing test, or get the aids adjusted since. I'm assuming that a lot of profit is made on selling the hardware, and the support is expensive, so nobody else in Edinburgh is keen to take this on (I have been quoted £1000 for example!). When I checked this week, the service from Clements now seems to have been transferred to Milngavie and nobody even has a copy of my records. So I'm completely stuck.