Jimmy T.
This headset is trash
This headset is trash. I ordered from one of these ads and my package came from Kevin not Black & Gray, all the buttons don't work and there's no app for setup like the Blue Parrot. I'm glad I didn't pay much for it. As a trucker, im just gonna stick with the Parrot. Doesn't feel cheap, has an app for easy setup and features and never let's me down. Much easier to use, more user friendly and has better handsfree functionality.
Response from Black&grayFeb 4, 2026
Hi Jimmy, Sorry to hear this didn’t work out for you. That’s not the experience we want anyone to have. Please reach out to us at [email protected] and we’ll be happy to help with a free replacement or refund. The button issue may be a defect, which we can confirm after verification. We don’t use an app by design, as most drivers prefer a simple, no-app experience. We appreciate your feedback and are actively working to keep improving the product. Best regards B&G Support