Bivvy Pet InsuranceBivvy is pet insurance done right, at a price you can afford. Because Bivvy was created by pet owners who wanted a better option for themselves, it's designed to help us take care of our furry friends at the lowest cost for pet insurance. Protect your dog or cat just like so many others are doing with Bivvy. Plan details vary a bit by state, but it only costs $15/month or less! You can use Bivvy at any vet office: you choose where you go, and Bivvy reimburses you for covered events. Learn more at Bivvy.com
Bivvy Pet Insurance (bivvy.com) has 3,797 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Amy G.
Worst pet insurance ever..I've had bivvy for my dog for 3 years and they have not covered 1 penny!! Plus a 365 day wait period..if you care about the welfare of your fur baby..please sought out another provider
Response from Bivvy Pet InsuranceAug 3, 2021
Amy, we are sorry to hear you're disappointed. We go in to detail about our coverage prior to pet parents signing up to avoid any surprises at claim time. We wish you and your pet the very best!
Heather H.
Terrible customer service. I could never log on to the account it kept saying username or password incorrect. I even tried resetting numerous times and it never would work. I also went to a computer and still had the same issues, and they treated me like I was stupid. So I cancelled. BEWARE!!!
Response from Bivvy Pet InsuranceAug 3, 2021
Hi Heather, we apologize for your negative experience. We wish you and your furry family member the very best!
Barbara
I have been paying my policy, promptly every month. So far I've made 2 claims, but they come up with an excuse, everytime not to pay. Lots of reviews here, but only for how easy signing up is, and yes, setting up is easy, but good luck getting them to pay a claim. This company sucks, so don't waste your time with them. You will end up paying more and getting nothing back. I didn't even want to give 1 star, but had no choice. I just wanted to get this review out there for others to see. Dont waste your time or money with this company. I have canceled my policy. Barbara
Response from Bivvy Pet InsuranceApr 19, 2021
Barbara, we are sorry to hear you're disappointed. We go in to detail about our coverage prior to pet parents signing up to avoid any surprises at claim time. We wish you and your pet the very best!
Customer service S.
This company socks they give you the best price at first but then they denied you of coverage wet is needed.....
Response from Bivvy Pet InsuranceApr 1, 2021
We are sorry to hear you're disappointed! We go in to detail about our coverage prior to pet parents signing up to avoid any surprises at claim time. We wish you and your pets the very best!
Kevin P.
Under no circumstances use this company. Stay with ASPCA or whomever you’re using. I just found out there is a 365 day wait on orthopedic problems. When I was on the phone with the sales person I was told of a 30 waiting period for all claims. I said, “So I should keep aspca for thirty days while I’m waiting for yours to kick in then, right?” Her response was, “That would be a good idea.” Nothing about just pray your dog doesn’t develop an orthopedic issue because we will pay nothing and you will be out anything you pay. We are 21 days shy of the 365. DO NOT USE BIVVY. Now I won’t be able to get coverage on anything my dogs have developed since the switch to bivvy when I go back to aspca. Reply. I’m sure you are sorry. It sounded that way when I was on the phone with you yesterday and my dog was screaming in the background.
Response from Bivvy Pet InsuranceFeb 16, 2021
Hi Kevin, we're sorry to see you're disappointed! We go in to detail about our waiting period prior to pet parents signing up to avoid any surprises at claim time. We wish you and your dogs the very best!
Jenny D.
Why is there no contact phone number or e-mail address? I would like to cancel my policy. One of the reasons is for not be able to comunicate.
Response from Bivvy Pet InsuranceFeb 12, 2021
Hi Jenny, we're sorry to see you're disappointed! Our contact information is available on our website and in our emails to you. We're at [email protected] and 855.434.3744. You can also always cancel yourself within your pet parent account.
Andrew L.
One of my pets had a limp in her leg on 1/17/2021. I made an appointment with Banfield pet hospital to have an examination on 1/20/2021. The attending vet recommended X-rays. I had x-rays done. I filed a claim with Bivvy on 1/20/21. The claim was denied on 1/26/2021. The reasoning the provided were varying from the representative I spoke with: 1. Since there was no injury or illness diagnosed, the policy does not cover x-rays. a. My response was how can an injury or illness be determined if the attending vet recommends x-rays and Bivvy does not cover x-rays if no injury or illness was determined? 2. Other excuse Bivvy denied my x-ray claim was due to a "pre-existing condition." My dog had a leg surgery on 12/17/2019 for a broken leg. My policy started 2/25/2020. In the vet notes from 1/20/21, they found no bacterial infection or issue with my dogs leg. In the doctor's not it was not determined it was due to her surgery back on 12/17/2019. The doctor's note stated that the issue with her leg "could be" dues to a shift in a pin in her leg from surgery, but that it could not be determined without a surgical consult. I have a surgical consult on 2/18/2021. Bivvy however denied my x-rays claims. The representatives just read from a script to me on their response without further investigation. This policy is a scam. Bivvy is not transparent at all. Per their policy document “We will reimburse you for medically necessary treatment, including tax, for: x-rays, ultrasounds, CT scans, and other diagnostic tests.” Bivvy denied my x-ray claims. #cancelbivvy
Response from Bivvy Pet InsuranceJan 27, 2021
Hi Andrew, we're sorry to see you're disappointed! Like all pet insurers, we do not cover pre-existing conditions. We define pre-existing as a condition that first occurred or showed clinical signs before your pet’s coverage started or end of the waiting periods. Information received from your vet indicates the services completed January 20, 2021 were due to a condition in which symptoms first appeared prior to coverage back on December 17, 2019 for the femur repair. As such, we are unable to review these charges for benefits because they are due to a pre-existing condition. We wish you, LuLu and Lexi the very best!
April H.
Very disappointed. Had to bring my kitty in for a sick appointment, throwing up and dropping weight, about 45 days after the 30-day waiting period. It was so close to the end of the waiting period, they took the vet notes where I said the time period that it started, which was a guesstimate, as gospel. Denied, because they thought it was within the 30-day waiting period, called it a pre-existing condition. How dare they do that? It was just a kitty that was throwing up. But, if it ever becomes an underlying condition, I'm s.o.l. Shame on you, Bivvy. Very disappointed, canceled my coverage.
Response from Bivvy Pet InsuranceDec 28, 2020
Hi April, we're sorry to see you're disappointed. Our claims team worked extensively with your vet to receive your kitty's medical records. Based on their notes and past communications with you, it was shared that the symptoms started prior to your coverage being active. We determine pre-existing conditions to be signs, symptoms or a diagnosis. We're sorry to see you go, but we wish you and your kitty the very best!
