Bivvy Pet Insurance Reviews | Read Customer Reviews of bivvy.com

Bivvy Pet InsuranceReviews of bivvy.com

4.73,797 reviews
Insurance
5910 Mineral Point Road, Madison, Wisconsin

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Bivvy Pet Insurance

About Bivvy Pet Insurance

Bivvy is pet insurance done right, at a price you can afford. Because Bivvy was created by pet owners who wanted a better option for themselves, it's designed to help us take care of our furry friends at the lowest cost for pet insurance. Protect your dog or cat just like so many others are doing with Bivvy. Plan details vary a bit by state, but it only costs $15/month or less! You can use Bivvy at any vet office: you choose where you go, and Bivvy reimburses you for covered events. Learn more at Bivvy.com

Bivvy Pet Insurance (bivvy.com) has 3,797 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: bivvy.com
Website: bivvy.com
Category: Insurance
Location: Madison, Wisconsin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: May 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Bivvy Pet Insurance reviews

Showing 51 reviews with 2 stars · Clear filters

Fairygirl
May 15, 2020
Could not complete payment info
Could not complete payment info
Response from Bivvy Pet InsuranceMay 18, 2020
Hi Fairygirl, we'd be happy to help! A Bivvy team member will reach out to you shortly to help you further.
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Dan
May 11, 2020
I thought I signed up back on April 16…
I thought I signed up back on April 16 , I checked today and found out something went wrong 5/11 now I think it worked ( hopefully)
Response from Bivvy Pet InsuranceMay 12, 2020
Hi Dan, we see your open policies for Hemi and Cummins! We're glad to offer affordable protection to your furry friends.
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Kelsey
May 6, 2020
I'm sorry to say but Bivvy is not…
I'm sorry to say but Bivvy is not accepted at the local pet hospitals near me.im going to ask Bivvy for a refund. If I can't get one then I'll tell others to not use them.
Response from Bivvy Pet InsuranceMay 6, 2020
Hi Kelsey, with Bivvy you really can go to any vet! We reimburse our pet parents directly, not the vet, for covered care. This means your vet doesn't have to accept our coverage for you to still be reimbursed. Additionally, your first payment isn't made for 30 days, and you haven't been charged yet. We'll have a Bivvy team member reach out to help you best utilize your coverage!
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customer
Apr 25, 2020
Just signed up pretty easy,hoping I…
Just signed up pretty easy,hoping I will be satisfied with it
Response from Bivvy Pet InsuranceApr 27, 2020
Hello, we hope to turn your two-star review in to a five-star review in no time! Welcome to Bivvy.
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Karin K.
Apr 24, 2020
Unable to add 3rd pet
I added 2 new puppies and later on I tried to add a 3rd pet and was unable to. It kept saying MY email address was already used. Of course it was because it was me who registered the first 2 pets. I don’t know what to do short of making up a new email.
Response from Bivvy Pet InsuranceApr 24, 2020
Hi Karin, it may be an issue with your passwords matching. You can use the same email, but you'll need to match passwords too. We'll have a customer service team member reach out to help you further!
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Willow
Apr 22, 2020
Unhappy.
We joined Bivvy about a month ago for our 10 year old dog, and over two weeks after we joined (at this point we were able to go to the vet if needed) and had to bring my dog to the vet. Bivvy refused to accept this claim ($300+) and said it was a preexisting condition when it was not. We cancelled and are unhappy and I am sad that my dog is no longer insured, however this was hard to deal with.
Response from Bivvy Pet InsuranceApr 23, 2020
Hello, we're sorry to see you're disappointed. We work hard to transparently share what we do and don't cover and how we define pre-existing conditions prior to purchasing coverage. Like all pet insurers, if your pet showed signs or symptoms of a pre-existing condition, or if it relates to a pre-existing condition, it wouldn't be covered. If you would like coverage for future, new accidents and illnesses, please keep us in mind!
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KC
Apr 22, 2020
Will give it another chance
Did not accept claim even though appt was on the day the benefits started.
Response from Bivvy Pet InsuranceApr 23, 2020
Hi KC, as shared in our email we do not cover pre-existing conditions, like all pet insurers. We define pre-existing as a condition that first occurred or showed clinical signs before your pet’s coverage started or end of the waiting periods. Information received indicates the services completed April 4, 2020 were due to a condition in which symptoms first appeared April 2, 2020. The policy effective date is March 4, 2020, so signs and symptoms of the condition were present prior to the end of the 30 day illness waiting period. As such, we are unable to review this charge for benefits because it is a pre-existing condition. Your Bivvy policy is structured to cover accidents and illnesses that begin after the waiting period has been completed. Please reach out if you have any additional questions!
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Barbara
Apr 22, 2020
My sign up date was wrong
My sign up date was wrong. Hope the rest of my service with you is better. My claim was dated April 17 and you said I joined April 18. My email says welcome on April 17.
Response from Bivvy Pet InsuranceMay 4, 2020
Hi Barbara, thanks for letting us know! We'll look in to this for you.
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