Bivvy Pet InsuranceReviews of bivvy.com

I am not happy with your company, I wasn't even sure if I wanted your plan or not & ya'll just took $14.. I do NOT want this insurance & I want my money back.. Cancel this now..

I didn’t get my refund when they said I did

Easy to sign my pets up

I'm surprised that I have to wait 30 days to take my cat to the vet I thought it would be taking immediately still not happy having to wait well see if I will keep it

I have used this company for a while I never had submitted a claim. I unfortunately had to put my dog to sleep which was heartbreaking. Now they list that the reimbursement is 50%, after speaking to multiple representatives they never mentioned that first they take the deductible off then they apply the 50%. In all respects it's a ripoff you'll end up paying far more then the coverage actually covers. Why wouldn't a company provide a phone number on their we website, they give the impression that they are far better then others and they are not. There are several other options that provide a better reimbursement percentage scale. Horrible experience they also will delay in paying you the claim. Wouldn't recommend or suggest to anyone. Terrible service and even though I submitted a claim about putting my dog down they decided to send 2 emails a day to take advantage of coverage options for my puppy kiddo twice a day thank you for continually making me relive the experience, great job I will never use them again and plan to leave reviews on every site explaining how you treat your customers

If I could give this company no stars I would. Customer service is horrible. I had to update my payment info and they do not explain to you that if you use a bank account it goes through a verifation process which is dumb. you wait for the pcorss to happen and they cancel your policies. When you try to talk with them they come up with all kinds of garbage and do nothing for you. I mean you would think that they would be willing to understand that their procedures are not clear and they should be and help you out. But no they dont. No customer loyalty at all. I had 6 different pets insured with them. And you would think they would appreciate my business but obviously not. they will just get the next sucker who comes along and they take their money. I would not recommend them for that reason. Go somewhere else where they appreciate their customers.

I had a 100 deductible taken from my refunded money and an additional 50% was taken from my refund. The total for my bill was 223.00ish (don't have bill with me) l ended up with only 57.00

I was picked on by Alishia , one of their customer service representative , made fun of and talked down to, with groans and sights throughout the conversation. I guess she assumed since I have a thick accent, it is a good idea to raise her voice at me and treat me with disrespect. She ended the the conversation with " LISTEN, you are not getting paid, your claim was denied".....OMG.... since when does customer service representative talks to customers that way? My claim was denied because we had doctors visit for severe vomiting and dehydration. Supposedly that is a preexisting condition, since my pup had vomiting 2 more times in the last year. You make your own judgment people.