Bivvy Pet InsuranceReviews of bivvy.com

Response from Bivvy Pet InsuranceJul 25, 2022

Hi Carol, we're sorry to see you're disappointed with our pricing. We appreciate your feedback and will pass it along to our customer service team. We work hard to provide an affordable insurance option to pet parents who either can’t afford other insurance options or simply don’t want to fully self-insure. While you may not feel this is the right choice for your fur family, Bivvy pet parents are sharing in droves how much of a positive impact affordable coverage has made in their lives. Regardless, we appreciate your review! https://bivvy.com/

Response from Bivvy Pet InsuranceJul 15, 2022

Hi Diana, we're sorry to see you're disappointed with our waiting period policy. We try our best to disclose that information throughout our website and during the sign up process. Regardless, we will send in your concerns to our customer care team to support you. We're sorry to hear your dog is sick. We are sending our best wishes! If you need to contact us about anything at all, please give us a call at 855.434.3744. or send us an email at [email protected]. https://bivvy.com/

Response from Bivvy Pet InsuranceJul 12, 2022

Hi Kathy, we apologize you seem to have had a bad experience with our services. We'd love to make it up to you and offer you the support you need. We will pass along your feedback to our customer care team. Thank you for your patience! https://bivvy.com/

Response from Bivvy Pet InsuranceJul 11, 2022

Hi Barbara, we're sorry to see you're confused! But we'd love to help you. We work directly with our pet parents for reimbursement. After you go to any vet of your choosing, all you have to do is either submit the receipt or bill though your Bivvy account online for our claims team to review! We will pass along you concerns to our customer care team so they can give you the support you need. Please don't hesitate to reach out if you have any questions at 855.434.3744. or send us an email at [email protected]! https://bivvy.com/

Response from Bivvy Pet InsuranceJul 6, 2022

Hi Madia, we're sorry you are disappointed with our service and seemed to be having trouble with our sign up process. Regardless of your trouble, we are so grateful you have joined Bivvy. Please do not hesitate to reach out to us if you need help in the future! You can reach us at [email protected] or give us a call at 855.434.3744. We will pass along your feedback to our customer care team just to make sure you get the support you need! https://bivvy.com/

Response from Bivvy Pet InsuranceJul 5, 2022

Hi Lou Ann, we're sorry to see you're disappointed. We work hard to be transparent about our coverage and disclose it on our site. We define pre-existing as showing signs, symptoms or having a diagnosis prior to coverage activating. Hereditary and congenital conditions that weren't showing signs or symptoms are within our scope of coverage. Bivvy works hard to offer pet parents affordable coverage for accidents and illnesses. Our right-sized insurance is brought to you by CUMIS Insurance Society, Inc. which is over 55 years old and part of a financially strong insurance group that has been serving hardworking people for over 80 years. Regardless of our background and definitions, we're here to clear any confusion you have a support you. We will pass you concerns along to our customer care team so they can take care of you. Thank you for your patience, loyalty, and feedback! https://bivvy.com/

Response from Bivvy Pet InsuranceJun 23, 2022

Hi Leila, we're sorry to see you're disappointed. If you ever have questions or concerns, please do not hesitate to reach out! We'd love to help you and clear up any kind of confusion. We will pass your name along to our Customer Care team to help alleviate this situation. Feel free to even send us an email at [email protected] or give us a call at 855.434.3744. https://bivvy.com/

Response from Bivvy Pet InsuranceJun 23, 2022

Hi David, we work hard to be transparent with our pet parents so we’d love to try and clear up any confusion! With Bivvy, in the state of Texas, we only charge $15 per month and with Wellness Care added, that's $288 per year for $2,000 in annual coverage. For an affordable monthly premium, Bivvy isn’t meant to cover everything. Regardless, we understand that everyone has different financial needs. We’re sending our best wishes to you and Aglaia! https://bivvy.com/